NISC
Implementation Project Manager - Energy Customer Care & Billing Software
NISC, Cedar Rapids, Iowa, United States, 52404
Overview
Implementation Project Manager - Energy Customer Care & Billing Software Assists and performs software implementations for Member/Customers and manages implementation projects. Provides application support to customers and validates the accuracy of converted data. Trains personnel on all aspects of the application and answers questions on the functions/usage of the Customer Care and Billing (CC&B) product via telephone, e-mail, remote, or on-site. For more information on Energy CC&B, click here. Work Schedule
Hybrid (after an initial training period) from one of our three office locations: Cedar Rapids, IA Lake Saint Louis, MO Mandan, ND Hybrid Schedule: Minimum of working 3 days per week in an office and ability to work up to 5 days a week from an office location. Required Days from an Office Location: Tuesday and Wednesday; the third required day will be chosen by the candidate and their supervisor. Virtual Office: Candidates working from a remote location within approved states with applicable industry experience. Primary Responsibilities
Assist and perform in coordinating basic software implementation project plans. Present and share software application usage information and best practices with Member/Customers as it relates to the assigned project plan. Assist in validating and verifying the accuracy of converted data. Assist and provide application support throughout the project lifecycle. Assist with basic level conversion analysis. Prepare Change Requests (CRs) and follow up through resolution. Perform after hours call support as assigned. Commitment to NISC's Statement of Shared Values. Other duties as assigned. Knowledge, Skills & Abilities Preferred
Basic level knowledge of business-related software applications and services. Basic level knowledge of the Utility or Telecom industries. Basic level knowledge of Project Management processes and theory. Basic verbal and written communication skills. Basic level presentation and training skills. Excellent telephone/email etiquette and ability to deal effectively with Member/Customers. Basic research and problem-solving skills with strong attention to detail. Basic level ability to organize and prioritize. Basic level ability to set and manage internal and external Member/Customer expectations. Ability to analyze data and draw meaningful business conclusions relevant to Project Management. Basic level ability to demonstrate initiative and accountability. Basic level ability to multitask and manage time. Moderate level ability to demonstrate professionalism. Basic level ability to troubleshoot. Basic level understanding of change management best practices. Basic level knowledge of Utility/Telecom software and software integrations. Ability to travel as often as necessary, generally around 10-20% per year, to meet the goals and objectives of the position. Education
Bachelor's Degree in a business-related field or equivalent experience. Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit. Disclaimer
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
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Implementation Project Manager - Energy Customer Care & Billing Software Assists and performs software implementations for Member/Customers and manages implementation projects. Provides application support to customers and validates the accuracy of converted data. Trains personnel on all aspects of the application and answers questions on the functions/usage of the Customer Care and Billing (CC&B) product via telephone, e-mail, remote, or on-site. For more information on Energy CC&B, click here. Work Schedule
Hybrid (after an initial training period) from one of our three office locations: Cedar Rapids, IA Lake Saint Louis, MO Mandan, ND Hybrid Schedule: Minimum of working 3 days per week in an office and ability to work up to 5 days a week from an office location. Required Days from an Office Location: Tuesday and Wednesday; the third required day will be chosen by the candidate and their supervisor. Virtual Office: Candidates working from a remote location within approved states with applicable industry experience. Primary Responsibilities
Assist and perform in coordinating basic software implementation project plans. Present and share software application usage information and best practices with Member/Customers as it relates to the assigned project plan. Assist in validating and verifying the accuracy of converted data. Assist and provide application support throughout the project lifecycle. Assist with basic level conversion analysis. Prepare Change Requests (CRs) and follow up through resolution. Perform after hours call support as assigned. Commitment to NISC's Statement of Shared Values. Other duties as assigned. Knowledge, Skills & Abilities Preferred
Basic level knowledge of business-related software applications and services. Basic level knowledge of the Utility or Telecom industries. Basic level knowledge of Project Management processes and theory. Basic verbal and written communication skills. Basic level presentation and training skills. Excellent telephone/email etiquette and ability to deal effectively with Member/Customers. Basic research and problem-solving skills with strong attention to detail. Basic level ability to organize and prioritize. Basic level ability to set and manage internal and external Member/Customer expectations. Ability to analyze data and draw meaningful business conclusions relevant to Project Management. Basic level ability to demonstrate initiative and accountability. Basic level ability to multitask and manage time. Moderate level ability to demonstrate professionalism. Basic level ability to troubleshoot. Basic level understanding of change management best practices. Basic level knowledge of Utility/Telecom software and software integrations. Ability to travel as often as necessary, generally around 10-20% per year, to meet the goals and objectives of the position. Education
Bachelor's Degree in a business-related field or equivalent experience. Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit. Disclaimer
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
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