Ladgov Corporation
Technical Support Specialist
Ladgov Corporation, Sioux Falls, South Dakota, United States, 57102
Overview
Job Title:
Technical Support Specialist Job Location:
U.S. Geological Survey (USGS) Earth Resources Observation and Science (EROS) Center, 47914 252nd St, Sioux Falls, SD 57198 Job Type:
Full Time Responsibilities
Provide Tier 1 & 2 Help Desk Support: Serve as the primary point of contact for federal employees and contractors, resolving a wide range of technical issues related to desktop equipment, software (Windows, Mac, Linux), and peripherals Troubleshoot & Resolve IT Problems: Diagnose and fix hardware, software, network, and system performance issues, escalating complex problems to appropriate specialists when necessary Install & Configure Systems: Perform setup, installation, and configuration of new computers, servers, workstations, and software applications Manage User Accounts & Access: Assist with user account setup, administration, and access control for various IT systems Maintain IT Infrastructure: Provide support for the maintenance of operating systems, common-use software, and peripheral devices Conduct Data Backups: Perform and maintain required file backups to ensure data integrity and prevent loss Monitor System Performance: Assist in monitoring the health and performance of computer systems and networks, addressing minor issues proactively Document Procedures: Maintain clear and accurate documentation of IT procedures, troubleshooting steps, and operational logs Support Training Activities: Coordinate or assist in providing technical instruction and support for both EROS-developed and vendor-supplied software systems Ensure IT Security Compliance: Implement and adhere to all identified DOI/USGS system management and security settings on microcomputer equipment and systems Qualifications
Minimum 1-3 years of proven experience in a technical support role Background Investigation Clearance: Ability to successfully pass a background investigation Mandatory Security Training Completion: Successfully completed the necessary training Statement of Responsibility (SOR) Acknowledgment: Willingness and ability to sign a Statement of Responsibility confirming adherence to applicable Rules of Behavior and other Information Security policies Clearance for Unsupervised System Access: Must qualify for and maintain clearance for unsupervised access to USGS systems, including basic network, internet, or email access, IT support services, and related oversight (on-site and off-site)
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Job Title:
Technical Support Specialist Job Location:
U.S. Geological Survey (USGS) Earth Resources Observation and Science (EROS) Center, 47914 252nd St, Sioux Falls, SD 57198 Job Type:
Full Time Responsibilities
Provide Tier 1 & 2 Help Desk Support: Serve as the primary point of contact for federal employees and contractors, resolving a wide range of technical issues related to desktop equipment, software (Windows, Mac, Linux), and peripherals Troubleshoot & Resolve IT Problems: Diagnose and fix hardware, software, network, and system performance issues, escalating complex problems to appropriate specialists when necessary Install & Configure Systems: Perform setup, installation, and configuration of new computers, servers, workstations, and software applications Manage User Accounts & Access: Assist with user account setup, administration, and access control for various IT systems Maintain IT Infrastructure: Provide support for the maintenance of operating systems, common-use software, and peripheral devices Conduct Data Backups: Perform and maintain required file backups to ensure data integrity and prevent loss Monitor System Performance: Assist in monitoring the health and performance of computer systems and networks, addressing minor issues proactively Document Procedures: Maintain clear and accurate documentation of IT procedures, troubleshooting steps, and operational logs Support Training Activities: Coordinate or assist in providing technical instruction and support for both EROS-developed and vendor-supplied software systems Ensure IT Security Compliance: Implement and adhere to all identified DOI/USGS system management and security settings on microcomputer equipment and systems Qualifications
Minimum 1-3 years of proven experience in a technical support role Background Investigation Clearance: Ability to successfully pass a background investigation Mandatory Security Training Completion: Successfully completed the necessary training Statement of Responsibility (SOR) Acknowledgment: Willingness and ability to sign a Statement of Responsibility confirming adherence to applicable Rules of Behavior and other Information Security policies Clearance for Unsupervised System Access: Must qualify for and maintain clearance for unsupervised access to USGS systems, including basic network, internet, or email access, IT support services, and related oversight (on-site and off-site)
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