Sutherland
[Hiring] Application Support Engineer @Sutherland
Sutherland, Germantown, Ohio, United States
Sep 23, 2025 - Sutherland is hiring a remote Application Support Engineer. Location: India.
Company Description About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job Description
Administer and maintain
Oracle WebLogic Server
(11g and 12c), including server configurations, deployments, and health monitoring.
Create, configure, and manage
JMS queues and topics ; resolve issues related to stuck messages or delivery failures.
Troubleshoot application and infrastructure issues related to
WebLogic and JMS
components.
Support
application deployments
through
Kubernetes (EKS)
clusters, ensuring smooth rollout and rollback procedures.
Work with
Jenkins
for building and deploying applications using
Docker images .
Maintain and optimize
CI/CD pipelines ; support feature flag deployments using
Unleash .
Perform
application performance monitoring
using
Dynatrace ; take proactive action on performance alerts.
Analyze logs and system behavior using the
ELK Stack
(Elasticsearch, Logstash, Kibana).
Provide operational support within an
AWS cloud environment , including deployment and basic troubleshooting of cloud-native applications.
Use
Linux and Solaris
for application-level troubleshooting and basic OS operations.
Handle
JIRA
tickets for incidents, tasks, and change requests in line with SLA expectations.
Participate in
24/7 monitoring and support
for critical applications and systems, including on-call rotations.
Qualifications
3+ years of hands-on experience with
Oracle WebLogic Server (11g/12c) .
Strong understanding of
JMS
concepts, including queue/topic creation and message flow troubleshooting.
Experience with
Kubernetes (preferably Amazon EKS)
for application deployment and management.
Familiarity with
Jenkins ,
Docker , and deployment automation.
Good knowledge of
CI/CD pipelines , including feature flag tools like
Unleash .
Proficiency in monitoring tools like
Dynatrace
and log analysis using
ELK Stack .
Working experience with
AWS services , particularly in application hosting and support.
Strong troubleshooting skills for WebLogic, JMS, and containerized applications.
Working knowledge of
Linux and Solaris , with command-line proficiency.
Experience with
JIRA
or similar ticketing tools.
Comfortable with
24/7 production support , including handling critical incidents and root cause analysis.
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Company Description About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job Description
Administer and maintain
Oracle WebLogic Server
(11g and 12c), including server configurations, deployments, and health monitoring.
Create, configure, and manage
JMS queues and topics ; resolve issues related to stuck messages or delivery failures.
Troubleshoot application and infrastructure issues related to
WebLogic and JMS
components.
Support
application deployments
through
Kubernetes (EKS)
clusters, ensuring smooth rollout and rollback procedures.
Work with
Jenkins
for building and deploying applications using
Docker images .
Maintain and optimize
CI/CD pipelines ; support feature flag deployments using
Unleash .
Perform
application performance monitoring
using
Dynatrace ; take proactive action on performance alerts.
Analyze logs and system behavior using the
ELK Stack
(Elasticsearch, Logstash, Kibana).
Provide operational support within an
AWS cloud environment , including deployment and basic troubleshooting of cloud-native applications.
Use
Linux and Solaris
for application-level troubleshooting and basic OS operations.
Handle
JIRA
tickets for incidents, tasks, and change requests in line with SLA expectations.
Participate in
24/7 monitoring and support
for critical applications and systems, including on-call rotations.
Qualifications
3+ years of hands-on experience with
Oracle WebLogic Server (11g/12c) .
Strong understanding of
JMS
concepts, including queue/topic creation and message flow troubleshooting.
Experience with
Kubernetes (preferably Amazon EKS)
for application deployment and management.
Familiarity with
Jenkins ,
Docker , and deployment automation.
Good knowledge of
CI/CD pipelines , including feature flag tools like
Unleash .
Proficiency in monitoring tools like
Dynatrace
and log analysis using
ELK Stack .
Working experience with
AWS services , particularly in application hosting and support.
Strong troubleshooting skills for WebLogic, JMS, and containerized applications.
Working knowledge of
Linux and Solaris , with command-line proficiency.
Experience with
JIRA
or similar ticketing tools.
Comfortable with
24/7 production support , including handling critical incidents and root cause analysis.
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr