Coach
Overview
Join to apply for the
Temporary Support Associate
role at
Coach . Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Sales Support Associate
role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. This role leaves a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential.
Responsibilities
Cash Wrap Greet customers with a smile and eye contact; offer your name Interact genuinely and naturally with customers Read cues and determine customers’ needs Conduct email/name capture, where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add-ons and sell gift cards Maintain cash and POS media accurately and in Coach policy Create lasting impression by thanking customers and providing a reason to return Represent Coach brand appropriately
Stockroom / Warehouse Receive shipment and transfers Notify Store Management when new product arrives Scan cartons/transfers, verify store information Communicate discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stock room daily; include offsite/remote warehouse as applicable Shift/organize product in stockroom; react to sell-through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts and participate in store physical inventories Maintain Loss Prevention standards
Sales Floor Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell-through and execute visual merchandising needs Support sales floor activities as directed Communicate product features, price points, color and stock availability to customers Respond to customer requests confidently; partner with sales team or Store Management when needed Uphold housekeeping standards
Competencies
Drive For Results Customer Focus Creativity Interpersonal Savvy Learning on The Fly Perseverance Dealing with Ambiguity
Additional Requirements
Experience: 1-3 years in retail; preferably luxury retail; knowledge of fashion trends and competition Education: High school diploma or equivalent; college degree preferred Technical: Knowledge of cash register systems, basic computer skills, use of iPad/laptop, Mobile POS, walkie talkie; read price/product release sheets Physical: Ability to work at a fast pace; communicate effectively; maneuver on sales floor and stock room; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments Schedule: Flexible availability including nights, weekends, and holidays
Note: This document serves as a sample of duties and does not include an exhaustive list of all requirements.
Equal Opportunity
Tapestry, Inc., the parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not consider age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected characteristic. Visit Coach at www.coach.com.
Benefits
General description of benefits: Health benefits (medical, dental, vision), life and disability insurance, 401(k), paid time off for wellness and vacations. Eligible employees may enroll in benefits; see company materials for details. Other compensation includes product discounts and incentive pay.
Pay Range
BASE PAY RANGE: $15.00 to $17.00 hourly
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Join to apply for the
Temporary Support Associate
role at
Coach . Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Sales Support Associate
role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. This role leaves a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential.
Responsibilities
Cash Wrap Greet customers with a smile and eye contact; offer your name Interact genuinely and naturally with customers Read cues and determine customers’ needs Conduct email/name capture, where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add-ons and sell gift cards Maintain cash and POS media accurately and in Coach policy Create lasting impression by thanking customers and providing a reason to return Represent Coach brand appropriately
Stockroom / Warehouse Receive shipment and transfers Notify Store Management when new product arrives Scan cartons/transfers, verify store information Communicate discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stock room daily; include offsite/remote warehouse as applicable Shift/organize product in stockroom; react to sell-through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts and participate in store physical inventories Maintain Loss Prevention standards
Sales Floor Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell-through and execute visual merchandising needs Support sales floor activities as directed Communicate product features, price points, color and stock availability to customers Respond to customer requests confidently; partner with sales team or Store Management when needed Uphold housekeeping standards
Competencies
Drive For Results Customer Focus Creativity Interpersonal Savvy Learning on The Fly Perseverance Dealing with Ambiguity
Additional Requirements
Experience: 1-3 years in retail; preferably luxury retail; knowledge of fashion trends and competition Education: High school diploma or equivalent; college degree preferred Technical: Knowledge of cash register systems, basic computer skills, use of iPad/laptop, Mobile POS, walkie talkie; read price/product release sheets Physical: Ability to work at a fast pace; communicate effectively; maneuver on sales floor and stock room; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments Schedule: Flexible availability including nights, weekends, and holidays
Note: This document serves as a sample of duties and does not include an exhaustive list of all requirements.
Equal Opportunity
Tapestry, Inc., the parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not consider age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected characteristic. Visit Coach at www.coach.com.
Benefits
General description of benefits: Health benefits (medical, dental, vision), life and disability insurance, 401(k), paid time off for wellness and vacations. Eligible employees may enroll in benefits; see company materials for details. Other compensation includes product discounts and incentive pay.
Pay Range
BASE PAY RANGE: $15.00 to $17.00 hourly
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