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Sertoma of Knoxville

IT Specialist

Sertoma of Knoxville, Knoxville, Tennessee, United States, 37955

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IT Specialist

role at Sertoma of Knoxville. IT Specialist Job Summary:

The IT Specialist reports to the IT Manager and assists with vendor relationships and technology partner maintenance. This position is office-based in Knoxville, TN and is not remote. Responsibilities: Respond promptly to service issues and requests, escalating when necessary. Install, configure, and repair computer hardware and software systems, printers, scanners, routers, and modems. Maintain computer systems and network security, ensuring privacy and compliance. Assist in monitoring and maintaining system performance and user account creation/maintenance. Provide training and technical support across the company. Test and vet new technology initiatives. Skills: Baseline knowledge of internet security and data privacy principles. Attention to detail for repair and documentation. Excellent organizational and time‑management skills. Effective communication skills. Working knowledge of diverse computer systems and networks. Working knowledge of Microsoft 365, Intune, Windows 10/11, Windows Server, Active Directory, SQL Server, firewalls & VPNs, Ubiquiti, Remote Desktop Services, Quest rapid recovery, Hyper‑V, VMware. Requirements: Prior professional IT experience required. Experience with Microsoft 365, Intune, Windows 10/11, Windows Server, Active Directory, SQL Server, firewalls & VPNs, Ubiquiti, Remote Desktop Services, Quest rapid recovery, Hyper‑V, VMware is a plus. Familiarity with HIPAA/HITECH requirements to ensure patient privacy. High School Diploma or GED. 1–2 years of verifiable work history. 3 years clean driving history with a valid Tennessee driver’s license. Eligible to currently work in the United States. Benefits and Legal Notice: Sertoma Center, Inc. is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual orientation, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy or any other protected characteristic. We participate in E‑Verify and the Tennessee Drug‑Free Workplace Program.

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