Munters Corporation
HVAC Technical Support Specialist - DCT
Munters Corporation, Virginia, Minnesota, United States, 55792
Technical Support Specialist - DCT page is loaded Technical Support Specialist - DCT Ansök locations US - Daleville (VA) time type Heltid posted on Registrerades i går time left to apply Slutdatum: 31 oktober 2025 (Mer än 30 dagar kvar för att ansöka) job requisition id R08290
LOCATION: REMOTE VA, TX or WEST Coast TECHNICAL SUPPORT SPECIALIST – DCT About Us:
Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’operations. With an optimal climate system, we can help them to more efficiently use energy or waterresources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on. JOB SUMMARY: This position is primarily concerned with meeting the expectations of our customers through answering technical inquiries regarding Data Center Coolingproducts. Inquires may be from the telephone or via forms from web inquiries. Product knowledge from the HVACR field including, electrical, mechanical, and controls experience are helpful in the resolution of problems and training customers about the proper operation and principles of operation. Technical Support will work with customers before a warranty remedy is provided by the parts group or field technician support is coordinated. Position requires coordination with other departments within the Data Center Business Area in a comprehensive approach at building and maintaining successful relationships with Munters customers. ESSENTIAL FUNCTIONS: Provide telephone coverage for incoming technical questions and product problems from customers and field service technicians. Monitor the service request database to respond to service calls received by the call center and work with customers to resolve issues. If necessary on occasion visit a customer site to assist field service technician service visits when the situation demands it Knowledge of BOM structures, PLC programming practices, Wiring Schematics, and HVAC controls Prepare warranty parts approval requests with an extremely high level of accuracy Promote Service during conversations with parts customers and actively promote service sales through warranty expiration letters and other marketing channels Promote sale of retrofit solutions by listening to customer Remain involved in seeking out product improvements that will lead to production enhancements and/or retrofit opportunities, provide input to customer complaints system and other corrective action vehicles Provide parts sold information to techs on a monthly basis to promote overall service ADDITIONAL RESPONSIBILITIES: Handles all other requests from management on a timely basis May be asked to be on-call on an alternating basis and respond to customers’ needs as required Understand that Field Service’s major role is one of instant response to customers’ needs, and focus as part of a team to make us available at all times to all of our customers’ needs, urgent or otherwise JOB QUALIFICATIONS: High school diploma Strong verbal communication skills Ability to multitask, Customer focus Computer skills with Visibility and database, word processing, and spreadsheets Marketing skills and Organizational skills Ability to stay with an issue through its successful resolution Extensive familiarity with Commercial and Industrial DH products. Background in Electrical, Mechanical or HVAC equipment and or troubleshooting. Equal Opportunity Employer:
[Insert company name] is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
A diverse and inclusive workplace
In our purpose we say that o ur future is determined by the way we all live our lives and how industries operate their businesses. As an employer that means fostering an environment free from discrimi nation and harassment, where action is taken to create inclusion and equity . For you as a candidate, Munters e nsures fair treatment and equal opportunity , regardless of any characteristics protected by applicable laws in the countries where we operate. It means a place of employment where you can come as you are, find meaningful work and thrive together with your colleag ues. At Munters we want you to grow with us and make an impact . For customer success and a healthier planet. An accommodating hiring process
Munters is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need any accommodations, please reach out to your responsible recruiter to discuss your specific needs. If you need assistance with searching for and applying to opportunities, you can reach us at (978) 241-1391 or talent.acquisition@munters.com. Knowing your rights
A list of resources to help you stay informed on important topics in your career journey.
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LOCATION: REMOTE VA, TX or WEST Coast TECHNICAL SUPPORT SPECIALIST – DCT About Us:
Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’operations. With an optimal climate system, we can help them to more efficiently use energy or waterresources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on. JOB SUMMARY: This position is primarily concerned with meeting the expectations of our customers through answering technical inquiries regarding Data Center Coolingproducts. Inquires may be from the telephone or via forms from web inquiries. Product knowledge from the HVACR field including, electrical, mechanical, and controls experience are helpful in the resolution of problems and training customers about the proper operation and principles of operation. Technical Support will work with customers before a warranty remedy is provided by the parts group or field technician support is coordinated. Position requires coordination with other departments within the Data Center Business Area in a comprehensive approach at building and maintaining successful relationships with Munters customers. ESSENTIAL FUNCTIONS: Provide telephone coverage for incoming technical questions and product problems from customers and field service technicians. Monitor the service request database to respond to service calls received by the call center and work with customers to resolve issues. If necessary on occasion visit a customer site to assist field service technician service visits when the situation demands it Knowledge of BOM structures, PLC programming practices, Wiring Schematics, and HVAC controls Prepare warranty parts approval requests with an extremely high level of accuracy Promote Service during conversations with parts customers and actively promote service sales through warranty expiration letters and other marketing channels Promote sale of retrofit solutions by listening to customer Remain involved in seeking out product improvements that will lead to production enhancements and/or retrofit opportunities, provide input to customer complaints system and other corrective action vehicles Provide parts sold information to techs on a monthly basis to promote overall service ADDITIONAL RESPONSIBILITIES: Handles all other requests from management on a timely basis May be asked to be on-call on an alternating basis and respond to customers’ needs as required Understand that Field Service’s major role is one of instant response to customers’ needs, and focus as part of a team to make us available at all times to all of our customers’ needs, urgent or otherwise JOB QUALIFICATIONS: High school diploma Strong verbal communication skills Ability to multitask, Customer focus Computer skills with Visibility and database, word processing, and spreadsheets Marketing skills and Organizational skills Ability to stay with an issue through its successful resolution Extensive familiarity with Commercial and Industrial DH products. Background in Electrical, Mechanical or HVAC equipment and or troubleshooting. Equal Opportunity Employer:
[Insert company name] is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
A diverse and inclusive workplace
In our purpose we say that o ur future is determined by the way we all live our lives and how industries operate their businesses. As an employer that means fostering an environment free from discrimi nation and harassment, where action is taken to create inclusion and equity . For you as a candidate, Munters e nsures fair treatment and equal opportunity , regardless of any characteristics protected by applicable laws in the countries where we operate. It means a place of employment where you can come as you are, find meaningful work and thrive together with your colleag ues. At Munters we want you to grow with us and make an impact . For customer success and a healthier planet. An accommodating hiring process
Munters is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need any accommodations, please reach out to your responsible recruiter to discuss your specific needs. If you need assistance with searching for and applying to opportunities, you can reach us at (978) 241-1391 or talent.acquisition@munters.com. Knowing your rights
A list of resources to help you stay informed on important topics in your career journey.
#J-18808-Ljbffr