MITER Brands
Position Overview
PGT is seeking a
Field Service Technician II
with
two to three years of experience
in manufacturing, construction, or window and door repair. This role involves diagnosing service issues, determining warranty vs. installation concerns, and performing repairs safely and professionally. You’ll be a key player in maintaining our commitment to quality and customer satisfaction.
Location:
North Venice, FL
Company:
PGT Innovations (Part of MITER Brands)
Starting Pay:
$21.00/hour
Schedule:
Monday–Friday, 7:30 a.m. – 4:00 p.m.
MITER Brands, which includes Milgard, MI Windows & Doors, and PGT Innovations, is a leader in the window and door manufacturing industry, known for high-quality vinyl windows and patio doors.
Responsibilities
Communicate courteously with co-workers and customers at job sites or residences
Schedule service calls based on urgency and availability
Order necessary parts and reschedule appointments if parts are unavailable
Troubleshoot product issues and implement corrective actions
Assist in training and mentoring junior technicians
Safely operate hand and power tools
Document service calls using mobile devices (iPad, Surface, etc.)
Submit service completion details using company software
Maintain service vehicle cleanliness and functionality
Manage inventory of parts and supplies in warehouse and vehicle
Inspect incoming parts for quality; reject and reorder as needed
Collaborate with other technicians on multi-tech projects
Ensure job sites are left clean and in original condition
Provide feedback to Field Service and Manufacturing teams
Notify distributors of installation-related issues when applicable
Qualifications
High School Diploma or GED required
Strong knowledge of PGT products and warranties
Two to three years of experience in manufacturing or window/door repair
Proficient with Microsoft Outlook, Word, Excel, and Windows
Comfortable using iPads and mobile devices for documentation
Ability to work independently and in a team setting
Clean driving record per PGT’s safe driving policy
Excellent knowledge of hand and power tool safety
Field Service experience preferred
Self-starter with high motivation
Communicate effectively and courteously with customers, builders, and co-workers
Ability to read and comprehend instructions and memos
Ability to write clear correspondence
Comfortable presenting information in small group settings
Bilingual in English and Spanish is a plus (especially in high Spanish-speaking areas)
Diagnose repair issues and develop corrective action plans
Recognize potential liability situations and escalate appropriately
Notify appropriate personnel for guidance in complex cases
Certifications & Licenses
Valid Class D Driver’s License
Aerial Lift Qualified (or ability to become qualified within 6 months)
About Us Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
Three comprehensive Medical plan options
Prescription
Dental
Vision
Company Paid Life Insurance
Voluntary Life Insurance
Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Paid time off (PTO) and paid Holidays
401k retirement plan with company match
Employee Assistance Program
Teladoc
Legal Insurance
Identity Theft Protection
Pet Insurance
Team Member Discount Program
Tuition Reimbursement
Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries, is an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, veteran status, sexual orientation, or any other legally protected category.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Wholesale Building Materials
Note: This description reflects current duties and requirements and is not intended to be an exhaustive list of all tasks. Referrals increase your chances of interviewing at MITER Brands.
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Field Service Technician II
with
two to three years of experience
in manufacturing, construction, or window and door repair. This role involves diagnosing service issues, determining warranty vs. installation concerns, and performing repairs safely and professionally. You’ll be a key player in maintaining our commitment to quality and customer satisfaction.
Location:
North Venice, FL
Company:
PGT Innovations (Part of MITER Brands)
Starting Pay:
$21.00/hour
Schedule:
Monday–Friday, 7:30 a.m. – 4:00 p.m.
MITER Brands, which includes Milgard, MI Windows & Doors, and PGT Innovations, is a leader in the window and door manufacturing industry, known for high-quality vinyl windows and patio doors.
Responsibilities
Communicate courteously with co-workers and customers at job sites or residences
Schedule service calls based on urgency and availability
Order necessary parts and reschedule appointments if parts are unavailable
Troubleshoot product issues and implement corrective actions
Assist in training and mentoring junior technicians
Safely operate hand and power tools
Document service calls using mobile devices (iPad, Surface, etc.)
Submit service completion details using company software
Maintain service vehicle cleanliness and functionality
Manage inventory of parts and supplies in warehouse and vehicle
Inspect incoming parts for quality; reject and reorder as needed
Collaborate with other technicians on multi-tech projects
Ensure job sites are left clean and in original condition
Provide feedback to Field Service and Manufacturing teams
Notify distributors of installation-related issues when applicable
Qualifications
High School Diploma or GED required
Strong knowledge of PGT products and warranties
Two to three years of experience in manufacturing or window/door repair
Proficient with Microsoft Outlook, Word, Excel, and Windows
Comfortable using iPads and mobile devices for documentation
Ability to work independently and in a team setting
Clean driving record per PGT’s safe driving policy
Excellent knowledge of hand and power tool safety
Field Service experience preferred
Self-starter with high motivation
Communicate effectively and courteously with customers, builders, and co-workers
Ability to read and comprehend instructions and memos
Ability to write clear correspondence
Comfortable presenting information in small group settings
Bilingual in English and Spanish is a plus (especially in high Spanish-speaking areas)
Diagnose repair issues and develop corrective action plans
Recognize potential liability situations and escalate appropriately
Notify appropriate personnel for guidance in complex cases
Certifications & Licenses
Valid Class D Driver’s License
Aerial Lift Qualified (or ability to become qualified within 6 months)
About Us Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
Three comprehensive Medical plan options
Prescription
Dental
Vision
Company Paid Life Insurance
Voluntary Life Insurance
Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Paid time off (PTO) and paid Holidays
401k retirement plan with company match
Employee Assistance Program
Teladoc
Legal Insurance
Identity Theft Protection
Pet Insurance
Team Member Discount Program
Tuition Reimbursement
Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries, is an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, veteran status, sexual orientation, or any other legally protected category.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Wholesale Building Materials
Note: This description reflects current duties and requirements and is not intended to be an exhaustive list of all tasks. Referrals increase your chances of interviewing at MITER Brands.
#J-18808-Ljbffr