Mass Markets
Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)
Mass Markets, Frankfort, Kentucky, United States, 40601
Overview
Mass Markets is seeking a Work-at-Home Inbound Insurance Agent (Paid Training & Licensing). This remote role involves handling inbound contacts from customers, resolving issues, and selling appropriate products and services while providing a best-in-class customer experience. The position includes paid training and licensing components and requires completion of a full application on the company careers page.
Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information; coordinate with other departments to resolve issues as applicable
Utilize systems and technology to complete account management tasks
Accurately document and process customer orders in appropriate systems
Follow all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem-solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience
Compensation & Benefits Starting compensation is based on experience. We offer a comprehensive package of benefits and incentives designed to reward effort and support growth. The following benefits are typical for full-time employees, with specifics varying by geography:
Paid Time Off: PTO and paid holidays
Incentives & Rewards: Contests with cash bonuses and prizes ranging from electronics to dream vacations and sometimes cars
Health Benefits: Comprehensive medical, dental, and vision coverage for full-time employees after 60 days; MEC options after 30 days (benefits vary by location)
Retirement Savings: Retirement plans where available
Disability Insurance: Short-term disability coverage
Life Insurance: Life insurance options
Supplemental Insurance: Accident and critical illness insurance
Career Growth: Opportunities for internal promotions
Paid Training: Training paid as you learn new skills
Fun, Engaging Work Environment: Team-oriented culture
Casual Dress Code: Comfortable dress while working
Physical Requirements This job operates in a professional office environment. The role is largely sedentary and requires sitting or standing for long periods while using a computer and a telephone headset. You may need to move about the office to accomplish tasks and may occasionally lift up to 40 pounds.
Conditions of Employment
Must be authorized to work in the country where the job is based
Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Reasonable Accommodation In accordance with the Americans with Disabilities Act ADA, it is the policy to provide reasonable accommodations to qualified applicants or employees with disabilities upon request, unless such accommodations would cause undue hardship. For requests, contact Human Resources.
Equal Opportunity Employer MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination, and all employees are responsible for fulfilling the company's commitment to a diverse and equal-opportunity workplace.
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Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information; coordinate with other departments to resolve issues as applicable
Utilize systems and technology to complete account management tasks
Accurately document and process customer orders in appropriate systems
Follow all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem-solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience
Compensation & Benefits Starting compensation is based on experience. We offer a comprehensive package of benefits and incentives designed to reward effort and support growth. The following benefits are typical for full-time employees, with specifics varying by geography:
Paid Time Off: PTO and paid holidays
Incentives & Rewards: Contests with cash bonuses and prizes ranging from electronics to dream vacations and sometimes cars
Health Benefits: Comprehensive medical, dental, and vision coverage for full-time employees after 60 days; MEC options after 30 days (benefits vary by location)
Retirement Savings: Retirement plans where available
Disability Insurance: Short-term disability coverage
Life Insurance: Life insurance options
Supplemental Insurance: Accident and critical illness insurance
Career Growth: Opportunities for internal promotions
Paid Training: Training paid as you learn new skills
Fun, Engaging Work Environment: Team-oriented culture
Casual Dress Code: Comfortable dress while working
Physical Requirements This job operates in a professional office environment. The role is largely sedentary and requires sitting or standing for long periods while using a computer and a telephone headset. You may need to move about the office to accomplish tasks and may occasionally lift up to 40 pounds.
Conditions of Employment
Must be authorized to work in the country where the job is based
Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Reasonable Accommodation In accordance with the Americans with Disabilities Act ADA, it is the policy to provide reasonable accommodations to qualified applicants or employees with disabilities upon request, unless such accommodations would cause undue hardship. For requests, contact Human Resources.
Equal Opportunity Employer MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination, and all employees are responsible for fulfilling the company's commitment to a diverse and equal-opportunity workplace.
#J-18808-Ljbffr