City of Springfield
Variable Hour (Part-Time) 911 Telecommunicator
City of Springfield, Springfield, Missouri, us, 65897
Overview
Are you cool under pressure? Do you have a passion for helping others when they need it the most? If so, a career as a 911 Telecommunicator could be perfect for you! We are searching for part-time (up to 28 hours/week) 911 Telecommunicators who have prior experience in 911 Telecommunications! Springfield-Greene County 911 Emergency Communications is looking for dedicated individuals to join our team as 911 Telecommunicators. Join our team and make a real difference in your community every day. As the first point of contact in emergencies, you’ll be the calm voice providing life-saving guidance and dispatching emergency responders to the scene. What we’re looking for
Prior 911 Telecommunication experience for a regional emergency communications center Capability to embrace high-stress scenarios and recognize the importance of our unique opportunity to provide calm, compassionate assistance to citizens in times of extreme need Ability to handle any potential scenario with the same degree of compassionate efficiency, regardless of incident What you will love
Teamwork: You will work in a collaborative team environment supporting many different public safety agencies, law enforcement, fire and emergency response personnel Training: Our training program includes both academic and practical components consisting of 720 - 1,000 hours of initial training in the first year Environment: The Public Safety Center, established in 2012, is a state of the art facility which provides our employees with cutting edge technology and comfort Our employees also enjoy a unique 10-hour shift schedule . Our team is committed to efficiently and compassionately answering the public's 911 calls for emergency service response. For more information about the 911 Telecommunicator position and the hiring/selection process, visit our website. Experience, Education, and Training
Requires at least two years of experience in a customer-oriented atmosphere or in a high-volume customer call center OR Possession of 30 semester hours from an accredited college/university OR One year of experience in emergency communications/dispatch work Preferred
Experience in emergency communications/dispatch work in the southwest MO area Licensing/Certification Must be able to obtain and maintain certification for Missouri Uniform Law Enforcement System (MULES) Must possess a valid driver's license For more information on essential functions and other requirements, please see the job description. Schedule, Testing and Selection
Schedule : Ten hour shifts, four days per work week, with varying shift start times throughout the 24-hour period. During training, employees may be required to work any shift to complete the tasks required to complete the training process. Due to the flexible nature of the trainee's schedule during the first year, outside secondary employment or students actively enrolled in a seated class will not be approved while the candidate is in the training process. Online students will be reviewed on a case-by-case basis. After completing the training process, employees will be assigned shifts according to a yearly shift bid process by seniority and staffing needs of the department. Testing information : The testing and selection procedure includes the following elements: a typing test, skills testing, information session, oral interview, observation, comprehensive background investigation as well as post-offer pre-employment hearing exam and pre-employment drug screen. Applicants must pass every phase of the testing selection process in order to be considered eligible for hire. Skills testing : This phase of the testing process will take approximately 2-3 hours. The City of Springfield uses CritiCall, a Public Safety Dispatcher/Calltaker Pre-employment Selection Test. The testing will include several phases and assesses the following skills: Typing Speed, Data Entry, Call Summarization, Character Comparison, Memory-Recall, Map Reading, Sentence Clarity, and Reading Comprehension. CritiCall Test Resources:
These resources are not created or maintained by Springfield-Greene County 911. They are helpful CritiCall test resources for applicants to practice data entry. Future candidates should search for CritiCall practice materials on their own. Please note:
Most communication that will occur during this process will be via email. For questions or concerns, contact HR at 417-864-1607. Equal Opportunity Employer/Disability and Vet
The City of Springfield promotes equal employment opportunities to all without regard to race, color, religion, sex, national origin, age, status as a protected veteran, or status as a qualified individual with a disability, or other legally protected status. All qualified applicants will receive consideration for employment. Individuals with disabilities who believe they will need an accommodation to undergo any part of the interview, examination, or pre-employment process, should request a reasonable accommodation in accordance with the Americans with Disabilities Act prior to the testing or appointment. Requests should be requested by contacting City of Springfield Human Resources by phone, 417-864-1607, or in person at the Municipal Busch Building, 840 Boonville Ave. Springfield, MO 65802. Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment. We are committed to a drug-free workplace. Pre-employment drug testing is required. All interested candidates MUST complete the City of Springfield on-line application in its entirety. The candidate profile must include all employment history with accurate and complete information prior to submission. Resumes alone will not be accepted as the application, but they may be submitted as supplemental documentation.
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Are you cool under pressure? Do you have a passion for helping others when they need it the most? If so, a career as a 911 Telecommunicator could be perfect for you! We are searching for part-time (up to 28 hours/week) 911 Telecommunicators who have prior experience in 911 Telecommunications! Springfield-Greene County 911 Emergency Communications is looking for dedicated individuals to join our team as 911 Telecommunicators. Join our team and make a real difference in your community every day. As the first point of contact in emergencies, you’ll be the calm voice providing life-saving guidance and dispatching emergency responders to the scene. What we’re looking for
Prior 911 Telecommunication experience for a regional emergency communications center Capability to embrace high-stress scenarios and recognize the importance of our unique opportunity to provide calm, compassionate assistance to citizens in times of extreme need Ability to handle any potential scenario with the same degree of compassionate efficiency, regardless of incident What you will love
Teamwork: You will work in a collaborative team environment supporting many different public safety agencies, law enforcement, fire and emergency response personnel Training: Our training program includes both academic and practical components consisting of 720 - 1,000 hours of initial training in the first year Environment: The Public Safety Center, established in 2012, is a state of the art facility which provides our employees with cutting edge technology and comfort Our employees also enjoy a unique 10-hour shift schedule . Our team is committed to efficiently and compassionately answering the public's 911 calls for emergency service response. For more information about the 911 Telecommunicator position and the hiring/selection process, visit our website. Experience, Education, and Training
Requires at least two years of experience in a customer-oriented atmosphere or in a high-volume customer call center OR Possession of 30 semester hours from an accredited college/university OR One year of experience in emergency communications/dispatch work Preferred
Experience in emergency communications/dispatch work in the southwest MO area Licensing/Certification Must be able to obtain and maintain certification for Missouri Uniform Law Enforcement System (MULES) Must possess a valid driver's license For more information on essential functions and other requirements, please see the job description. Schedule, Testing and Selection
Schedule : Ten hour shifts, four days per work week, with varying shift start times throughout the 24-hour period. During training, employees may be required to work any shift to complete the tasks required to complete the training process. Due to the flexible nature of the trainee's schedule during the first year, outside secondary employment or students actively enrolled in a seated class will not be approved while the candidate is in the training process. Online students will be reviewed on a case-by-case basis. After completing the training process, employees will be assigned shifts according to a yearly shift bid process by seniority and staffing needs of the department. Testing information : The testing and selection procedure includes the following elements: a typing test, skills testing, information session, oral interview, observation, comprehensive background investigation as well as post-offer pre-employment hearing exam and pre-employment drug screen. Applicants must pass every phase of the testing selection process in order to be considered eligible for hire. Skills testing : This phase of the testing process will take approximately 2-3 hours. The City of Springfield uses CritiCall, a Public Safety Dispatcher/Calltaker Pre-employment Selection Test. The testing will include several phases and assesses the following skills: Typing Speed, Data Entry, Call Summarization, Character Comparison, Memory-Recall, Map Reading, Sentence Clarity, and Reading Comprehension. CritiCall Test Resources:
These resources are not created or maintained by Springfield-Greene County 911. They are helpful CritiCall test resources for applicants to practice data entry. Future candidates should search for CritiCall practice materials on their own. Please note:
Most communication that will occur during this process will be via email. For questions or concerns, contact HR at 417-864-1607. Equal Opportunity Employer/Disability and Vet
The City of Springfield promotes equal employment opportunities to all without regard to race, color, religion, sex, national origin, age, status as a protected veteran, or status as a qualified individual with a disability, or other legally protected status. All qualified applicants will receive consideration for employment. Individuals with disabilities who believe they will need an accommodation to undergo any part of the interview, examination, or pre-employment process, should request a reasonable accommodation in accordance with the Americans with Disabilities Act prior to the testing or appointment. Requests should be requested by contacting City of Springfield Human Resources by phone, 417-864-1607, or in person at the Municipal Busch Building, 840 Boonville Ave. Springfield, MO 65802. Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment. We are committed to a drug-free workplace. Pre-employment drug testing is required. All interested candidates MUST complete the City of Springfield on-line application in its entirety. The candidate profile must include all employment history with accurate and complete information prior to submission. Resumes alone will not be accepted as the application, but they may be submitted as supplemental documentation.
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