Protocall Services, Inc.
Crisis Counselor - Fully Remote in Chattanooga, TN
Protocall Services, Inc., Nashville, Tennessee, United States
Crisis Counselor - Fully Remote in Chattanooga, TN
Join Protocall Services, Inc. as a Crisis Counselor. This is a fully remote position based in Chattanooga, TN. Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. We are telephonic first responders for various organizations, including community mental health centers and employee assistance programs. Benefits
Comprehensive medical, dental, and life insurance plans 401(k) retirement plan with company match Short-term and long-term disability (STD/LTD) coverage Employee Assistance Program (EAP) services Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year Company-matched student loan repayment program Opportunities for career growth and advancement Education And Experience Requirements
Minimum of 1 year direct experience in Behavioral Health or Social Services Location Requirement
Fully Remote in Tennessee Who You Are
You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, providing support with empathy and professionalism. Primary Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. Build rapport and foster client engagement during calls. Assess and mitigate risk while maintaining accurate, thorough documentation. Provide resources, information, and referrals as needed. Assist callers in identifying positive coping strategies and developing safety plans. Intervene during emergencies when necessary. Stay calm, professional, and focused while multitasking in a fast-paced environment. What You Can Expect As a New Employee
You will begin with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. After successfully completing this training, you will begin your regular schedule, developed in partnership with Protocall’s Scheduling Department. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.
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Join Protocall Services, Inc. as a Crisis Counselor. This is a fully remote position based in Chattanooga, TN. Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. We are telephonic first responders for various organizations, including community mental health centers and employee assistance programs. Benefits
Comprehensive medical, dental, and life insurance plans 401(k) retirement plan with company match Short-term and long-term disability (STD/LTD) coverage Employee Assistance Program (EAP) services Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year Company-matched student loan repayment program Opportunities for career growth and advancement Education And Experience Requirements
Minimum of 1 year direct experience in Behavioral Health or Social Services Location Requirement
Fully Remote in Tennessee Who You Are
You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, providing support with empathy and professionalism. Primary Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. Build rapport and foster client engagement during calls. Assess and mitigate risk while maintaining accurate, thorough documentation. Provide resources, information, and referrals as needed. Assist callers in identifying positive coping strategies and developing safety plans. Intervene during emergencies when necessary. Stay calm, professional, and focused while multitasking in a fast-paced environment. What You Can Expect As a New Employee
You will begin with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. After successfully completing this training, you will begin your regular schedule, developed in partnership with Protocall’s Scheduling Department. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.
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