Shaner Hotels
Front Desk Agent | Playa Largo Resort & Spa
Shaner Hotels, Key Largo, Florida, United States, 33037
Overview
Front Desk Representative position requiring flexible scheduling, including weekends, holidays, and varied shifts. Responsible for guest check-in/check-out processes, guest satisfaction, and supporting hotel operations in partnership with departments.
Responsibilities
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.
Qualifications
High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
About Us Shaner Hotels is one of the foremost award-winning hospitality owner- operators and management companies in the hospitality industry. Our current portfolio consists of over 65 properties with more than 7,500 rooms in 14 states and four countries. We partner with top Hospitality Brands and provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management.
About The Team: Shaner Hotels has an opportunity at Playa Largo Resort & Spa, located in the Florida Keys. Playa Largo features 175 luxury rooms and suites, including 10 private bungalows, a full-service spa, multiple dining options, and event spaces.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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Responsibilities
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.
Qualifications
High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
About Us Shaner Hotels is one of the foremost award-winning hospitality owner- operators and management companies in the hospitality industry. Our current portfolio consists of over 65 properties with more than 7,500 rooms in 14 states and four countries. We partner with top Hospitality Brands and provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management.
About The Team: Shaner Hotels has an opportunity at Playa Largo Resort & Spa, located in the Florida Keys. Playa Largo features 175 luxury rooms and suites, including 10 private bungalows, a full-service spa, multiple dining options, and event spaces.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
#J-18808-Ljbffr