Raymond James
Overview
Account Transfer Associate | Memphis, TN at Raymond James. This role is responsible for facilitating the external transfer of client assets, researching and resolving complex issues, monitoring workflow for efficiency, and maintaining accurate departmental metrics. The position supports internal associates and Financial Advisors by addressing escalated inquiries and providing standard client support services. It requires strong analytical abilities, excellent communication, and a client-first mindset for delivering operational support across teams. Responsibilities
Review and approve client requests to transfer accounts to and from contra firms. Screen incoming or outgoing client requests and verify accompanying legal documentation. Scrutinize information in transfer forms and letters of authorization. Assist with information requests and refer more complex matters to colleagues. Answer telephone inquiries and assist via email or mail with basic information; direct more complex matters to colleagues as needed. Carry out standard customer service activities and handle simple inquiries. Conduct data entry into company systems and verify information for accuracy and accessibility. Enter data into branch systems and document counter transactions. Maintain files and records; organize daily work schedule to align with changing priorities. Follow mandatory procedures to meet quality standards and comply with external regulatory codes and internal codes of conduct. Develop and maintain procedural or technical skills through training and coaching. Knowledge Of
Understanding of each type of security held by the firm and how they differ in complexity. Industry rules and regulations applicable to account transfers. Other Home Office Operations departments and required legal documentation. Skills
Clear and effective verbal communication under supervision to express ideas and request actions. Proficiency with standard office equipment and software, under supervision. Ability to develop plans or take necessary actions based on recommendations and requirements. Focus on positive customer interactions; typically works under close supervision. Navigate customer conversations using open, learn, reply, and close steps; typically under close supervision. Plan, organize, prioritize, and oversee activities to meet business objectives. Understand and apply policies and procedures in line with organizational goals. Build customer relationships and meet personal needs through positive experiences. Analyze data from multiple sources to draw conclusions and make recommendations. Handle allocated customers at an elementary level under supervision. Develop solutions within the business environment under supervision. Operate all customer management systems effectively under supervision. Perform data analysis to support decision making under supervision. Education
Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance; High School (Required). Work Experience
General Experience: 4 to 6 months. Certifications
Travel: Less than 25%. Workstyle
Hybrid At Raymond James, associates embrace five guiding behaviors: Develop, Collaborate, Decide, Deliver, Improve, to support the firm’s client-first, integrity, independence, and long-term outlook values. We Expect Our Associates At All Levels To
Grow professionally and inspire others to do the same Work with others to achieve desired outcomes Make prompt, pragmatic choices with the client in mind Take ownership and be accountable for delivering results Contribute to the firm’s continuous evolution Raymond James is an equal opportunity employer. Employment decisions are based on merit and business needs. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Get notified about new Account Associate jobs in Memphis, TN.
#J-18808-Ljbffr
Account Transfer Associate | Memphis, TN at Raymond James. This role is responsible for facilitating the external transfer of client assets, researching and resolving complex issues, monitoring workflow for efficiency, and maintaining accurate departmental metrics. The position supports internal associates and Financial Advisors by addressing escalated inquiries and providing standard client support services. It requires strong analytical abilities, excellent communication, and a client-first mindset for delivering operational support across teams. Responsibilities
Review and approve client requests to transfer accounts to and from contra firms. Screen incoming or outgoing client requests and verify accompanying legal documentation. Scrutinize information in transfer forms and letters of authorization. Assist with information requests and refer more complex matters to colleagues. Answer telephone inquiries and assist via email or mail with basic information; direct more complex matters to colleagues as needed. Carry out standard customer service activities and handle simple inquiries. Conduct data entry into company systems and verify information for accuracy and accessibility. Enter data into branch systems and document counter transactions. Maintain files and records; organize daily work schedule to align with changing priorities. Follow mandatory procedures to meet quality standards and comply with external regulatory codes and internal codes of conduct. Develop and maintain procedural or technical skills through training and coaching. Knowledge Of
Understanding of each type of security held by the firm and how they differ in complexity. Industry rules and regulations applicable to account transfers. Other Home Office Operations departments and required legal documentation. Skills
Clear and effective verbal communication under supervision to express ideas and request actions. Proficiency with standard office equipment and software, under supervision. Ability to develop plans or take necessary actions based on recommendations and requirements. Focus on positive customer interactions; typically works under close supervision. Navigate customer conversations using open, learn, reply, and close steps; typically under close supervision. Plan, organize, prioritize, and oversee activities to meet business objectives. Understand and apply policies and procedures in line with organizational goals. Build customer relationships and meet personal needs through positive experiences. Analyze data from multiple sources to draw conclusions and make recommendations. Handle allocated customers at an elementary level under supervision. Develop solutions within the business environment under supervision. Operate all customer management systems effectively under supervision. Perform data analysis to support decision making under supervision. Education
Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance; High School (Required). Work Experience
General Experience: 4 to 6 months. Certifications
Travel: Less than 25%. Workstyle
Hybrid At Raymond James, associates embrace five guiding behaviors: Develop, Collaborate, Decide, Deliver, Improve, to support the firm’s client-first, integrity, independence, and long-term outlook values. We Expect Our Associates At All Levels To
Grow professionally and inspire others to do the same Work with others to achieve desired outcomes Make prompt, pragmatic choices with the client in mind Take ownership and be accountable for delivering results Contribute to the firm’s continuous evolution Raymond James is an equal opportunity employer. Employment decisions are based on merit and business needs. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Get notified about new Account Associate jobs in Memphis, TN.
#J-18808-Ljbffr