Dimension Hospitality
Guest Service Representative
Dimension Hospitality, Santa Clarita, California, United States, 91382
Overview
Guest Service Representative role at Dimension Hospitality 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Details
Job Location : Valencia, CA Position Type : Part Time Salary Range : $17.81 - $18.50 Hourly Job Shift : Any Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Responsibilities
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills
Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Stand for long periods of time Walk extended distances Lift/carry 6-25 lbs. Reach hands and arms in any direction Able to work overtime and irregular hours Working Conditions
Continually works in normal office conditions and in close proximity to others. Qualifications
Education
- HS Diploma or equivalent. Experience
- Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. Licenses/Certifications
- N/A.
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Guest Service Representative role at Dimension Hospitality 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Details
Job Location : Valencia, CA Position Type : Part Time Salary Range : $17.81 - $18.50 Hourly Job Shift : Any Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Responsibilities
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills
Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Stand for long periods of time Walk extended distances Lift/carry 6-25 lbs. Reach hands and arms in any direction Able to work overtime and irregular hours Working Conditions
Continually works in normal office conditions and in close proximity to others. Qualifications
Education
- HS Diploma or equivalent. Experience
- Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. Licenses/Certifications
- N/A.
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