Concierge

Responsibilities •Develop a strong knowledge of the Funds facilities and services; able to provide guidance of the surrounding area •Provide members and visitors with information about the facilities and services •Meet and greet our members and visitors with professionalism and provide excellent customer service •Handle inquires, answer phones call and follow up on members’ and visitors’ requests •Conduct maintenance of printers/copiers; toner issues, lack of printing paper, etc. and follow-up to confirm the issue was resolved. •Sort, date, stamp, process and distribute mail daily; log all incoming and outgoing mail (FedEx, UPS, Etc.) •Monitor postage machine: keep management informed of balance amount •Organize classrooms after any event when needed •Upkeep of the lunchroom area including countertops, tables, appliances. •Restock pantry- coffee, creamer cups sugar etc. as needed. Keep an updated inventory of supplies. •Stock water coolers with cups as needed. •Submit monthly calendar count of all departments to management. •Coordinate with management to maintain a clean, healthy and safe environment •Provide coverage at the reception desk as needed for breaks and lunch and time off. •Maintain the confidentiality required of the Funds. •Perform other duties and special projects as assigned by management. Qualifications •High School Diploma or GED required; Bachelor’s Degree preferred •Minimum three (3) years’ prior work experience in guest services or front desk required •Basic Knowledge of MS Word and Excel required; must have knowledge of basic office equipment, including printers, scanners, copiers, etc. •Excellent interpersonal and communication skills required, bilingual a plus •Must be able to maintain a pleasant attitude to ensure excellent service to members and visitors •Must have the ability to handle and lift light to moderately heavy boxes, trays and mail bags as needed •Must have the ability to walk, stand, bend and sit for extended periods of time

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