Hyatt Hotels Corporation
Concierge | Full-Time, Luxury Hospitality, Great Hyatt Benefits
Hyatt Hotels Corporation, Napa, California, United States, 94559
Overview
Join the team at Alila Napa Valley, a Forbes 4-Star luxury resort located in the heart of wine country. As part of the Hyatt family, we blend personalized hospitality with authentic local experiences. We are currently seeking a Part-Time Concierge to join our guest services team—someone who is passionate about creating memorable stays through thoughtful service and expert local knowledge. At Hyatt, our guests choose Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Responsibilities
Warmly greet guests and provide attentive, personalized service throughout their stay Assist with reservations, activity planning, transportation, and special requests Coordinate VIP services and ensure high-profile guests receive seamless experiences Offer expert recommendations on Napa Valley wineries, restaurants, attractions, and cultural events Respond to guest inquiries across phone, email, and in-person with efficiency and care Partner with resort departments to deliver cohesive, elevated guest service Maintain compliance with resort policies and ensure a welcoming, luxury environment Qualifications
Prior concierge or luxury guest services experience preferred Familiarity with Napa Valley’s food, wine, and cultural scene strongly preferred Excellent verbal and written communication skills Strong organizational skills and ability to manage multiple guest needs at once Positive, guest-first mindset and ability to remain calm under pressure Flexible availability, including weekends, evenings, and holidays Knowledge of hotel systems (Opera or similar) a plus Ability to work independently and as part of a collaborative team Physical Requirements
Ability to stand and walk for extended periods (up to 8 hours per shift) Frequent bending, kneeling, reaching, and lifting up to 50 pounds Comfortable using cleaning equipment and handling cleaning products safely Benefits
Competitive salary and benefits package Paid time off from date of hire Medical, dental, and vision insurance 12 free nights at Hyatt hotels worldwide + colleague rates $1,000 annual wellness/education reimbursement A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate team Be part of a team committed to delivering personalized, elevated service in one of Napa Valley’s most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
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Join the team at Alila Napa Valley, a Forbes 4-Star luxury resort located in the heart of wine country. As part of the Hyatt family, we blend personalized hospitality with authentic local experiences. We are currently seeking a Part-Time Concierge to join our guest services team—someone who is passionate about creating memorable stays through thoughtful service and expert local knowledge. At Hyatt, our guests choose Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Responsibilities
Warmly greet guests and provide attentive, personalized service throughout their stay Assist with reservations, activity planning, transportation, and special requests Coordinate VIP services and ensure high-profile guests receive seamless experiences Offer expert recommendations on Napa Valley wineries, restaurants, attractions, and cultural events Respond to guest inquiries across phone, email, and in-person with efficiency and care Partner with resort departments to deliver cohesive, elevated guest service Maintain compliance with resort policies and ensure a welcoming, luxury environment Qualifications
Prior concierge or luxury guest services experience preferred Familiarity with Napa Valley’s food, wine, and cultural scene strongly preferred Excellent verbal and written communication skills Strong organizational skills and ability to manage multiple guest needs at once Positive, guest-first mindset and ability to remain calm under pressure Flexible availability, including weekends, evenings, and holidays Knowledge of hotel systems (Opera or similar) a plus Ability to work independently and as part of a collaborative team Physical Requirements
Ability to stand and walk for extended periods (up to 8 hours per shift) Frequent bending, kneeling, reaching, and lifting up to 50 pounds Comfortable using cleaning equipment and handling cleaning products safely Benefits
Competitive salary and benefits package Paid time off from date of hire Medical, dental, and vision insurance 12 free nights at Hyatt hotels worldwide + colleague rates $1,000 annual wellness/education reimbursement A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate team Be part of a team committed to delivering personalized, elevated service in one of Napa Valley’s most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
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