Vipauto
Overview
Location: 90-98 Winthrop Ave, Lawrence, MA 01843, USA The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different and better experience. As the second in command at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.
Essential Duties & Responsibilities
Make sure that workplace safety is Priority #1. Follow all safety policies, complete all safety-related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.
Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer.
Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below.
Help the Service Manager develop a superior team by ensuring all associates have completed required LMS training, vendor training, TI A basic automotive service certification, and sign up associates for applicable ASE certifications.
Effectively communicate with the team through daily huddles and bi-monthly store meetings; monitor e-mail for customer appointments and communication.
Train, support and deliver the 5 for 5 process to educate customers about their vehicle’s conditions and partner with them on any necessary solutions.
Control dispatching and assignment of work orders to technicians using the guideline of the first available technician who can perform the work properly.
Attend off-site meetings and training sessions as needed (typically several times per year).
Facility & Equipment Maintenance
Ensure satisfactory maintenance, appearance, and condition of the facility to comply with security, safety and environmental codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet customer needs.
Manage daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day.
Maintain a clean service department throughout the business day and inspect the customer waiting area and parking lot for cleanliness before opening.
Enter any facility or equipment issues into the facility or equipment database.
Procedural Compliance
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Additional Responsibilities
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator in assigned location when Service Manager is not on site.
Performance Measurement The Assistant Manager supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.
Standard Management Work Week
Schedule: The standard expectation is 5-day work and 40 hours per week.
Attendance: Arrive prior to each work shift and work all scheduled hours as directed by management.
Required Qualifications
Knowledge, Skills, and Abilities
Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
Excellent verbal and written communication.
Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time management skills.
Comprehensive understanding of automotive servicing and the industry.
Minimum Educational and/or Experience Level
Two years related experience in automotive service management.
Completion of a two-year college or technical school program recommended.
Or an equivalent combination of education and experience.
Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence.
ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.
State Inspection License Required (where applicable).
Essential Job Functions Essential job functions include the following. Other duties may be assigned. The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Assistant Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department and may involve exposure to varying weather, climate, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels. Protective eyewear must be worn in the service area at all times.
Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made. The following summary outlines the physical activities and time requirements. Protective back support belts may be required while performing strenuous activities involving lifting.
Essential Physical Activity Requirements – Less than 1/3 of time
Essential Physical Activity Requirements – 1/3 to 2/3 of time
Essential Physical Activity Requirements – More than 2/3 of time
Reaching
Standing
Pushing / Pulling
Walking
Climbing
Kneeling
Essential Weightlifting/Force Exertion Requirements
Listed below is a summary of time and weight requirements. The following weights may be involved.
More than 21 lbs
Up to 20 lbs
Vision & Work Environment
Close vision (20 inches or less)
Distance vision (20 feet or more)
Color vision
Peripheral vision
Depth perception
Ability to adjust focus
Work Details Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The work is in an indoor service department, with environmental conditions that may vary. Noise levels may reach up to 110 decibels depending on service type.
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Location: 90-98 Winthrop Ave, Lawrence, MA 01843, USA The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different and better experience. As the second in command at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.
Essential Duties & Responsibilities
Make sure that workplace safety is Priority #1. Follow all safety policies, complete all safety-related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.
Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer.
Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below.
Help the Service Manager develop a superior team by ensuring all associates have completed required LMS training, vendor training, TI A basic automotive service certification, and sign up associates for applicable ASE certifications.
Effectively communicate with the team through daily huddles and bi-monthly store meetings; monitor e-mail for customer appointments and communication.
Train, support and deliver the 5 for 5 process to educate customers about their vehicle’s conditions and partner with them on any necessary solutions.
Control dispatching and assignment of work orders to technicians using the guideline of the first available technician who can perform the work properly.
Attend off-site meetings and training sessions as needed (typically several times per year).
Facility & Equipment Maintenance
Ensure satisfactory maintenance, appearance, and condition of the facility to comply with security, safety and environmental codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet customer needs.
Manage daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day.
Maintain a clean service department throughout the business day and inspect the customer waiting area and parking lot for cleanliness before opening.
Enter any facility or equipment issues into the facility or equipment database.
Procedural Compliance
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Additional Responsibilities
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator in assigned location when Service Manager is not on site.
Performance Measurement The Assistant Manager supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.
Standard Management Work Week
Schedule: The standard expectation is 5-day work and 40 hours per week.
Attendance: Arrive prior to each work shift and work all scheduled hours as directed by management.
Required Qualifications
Knowledge, Skills, and Abilities
Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
Excellent verbal and written communication.
Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time management skills.
Comprehensive understanding of automotive servicing and the industry.
Minimum Educational and/or Experience Level
Two years related experience in automotive service management.
Completion of a two-year college or technical school program recommended.
Or an equivalent combination of education and experience.
Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence.
ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.
State Inspection License Required (where applicable).
Essential Job Functions Essential job functions include the following. Other duties may be assigned. The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Assistant Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department and may involve exposure to varying weather, climate, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels. Protective eyewear must be worn in the service area at all times.
Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made. The following summary outlines the physical activities and time requirements. Protective back support belts may be required while performing strenuous activities involving lifting.
Essential Physical Activity Requirements – Less than 1/3 of time
Essential Physical Activity Requirements – 1/3 to 2/3 of time
Essential Physical Activity Requirements – More than 2/3 of time
Reaching
Standing
Pushing / Pulling
Walking
Climbing
Kneeling
Essential Weightlifting/Force Exertion Requirements
Listed below is a summary of time and weight requirements. The following weights may be involved.
More than 21 lbs
Up to 20 lbs
Vision & Work Environment
Close vision (20 inches or less)
Distance vision (20 feet or more)
Color vision
Peripheral vision
Depth perception
Ability to adjust focus
Work Details Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The work is in an indoor service department, with environmental conditions that may vary. Noise levels may reach up to 110 decibels depending on service type.
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