Suburban Inns
Restaurant Manager - Sharkee's, Hampton Inn Holland
Suburban Inns, Holland, Michigan, United States, 49423
Overview
The Hampton Inn is a fast-paced, high-energy workplace with opportunities for advancement. Join a strong team in the hospitality industry.
Sharkee’s Restaurant Manager
FULL TIME
Varied shifts
The Sharkee’s Restaurant Manager is responsible for the overall operation of all Sharkee’s efforts within the Hampton Inn, while following local health department and Suburban Inns/Hilton standards, and going above and beyond to ensure that guests are 100% satisfied.
Benefits Include:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Essential Functions
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel welcome and valued.
Anticipate and meet the needs and expectations of guests, then go one step further.
Schedule Front of House (FOH) and Back of House (BOH) personnel according to labor guidelines established by the General Manager.
Cover, date, and neatly store all leftover products that are reusable.
Maintain a presence on the floor, interacting with guests, touching tables, ensuring guest satisfaction.
Schedule personnel based upon anticipated guest counts and client needs. Ensure proper staffing for maximum productivity and high standards of quality, with flexibility to reduce staff after peak hours.
Hold Team Members accountable to Suburban Inns, Sharkee’s Bar & Grill, and Hilton brand standards. Discipline Team Members as needed, according to Suburban Inns’ policies.
Interview, hire, train, supervise, coach, evaluate, and maintain service levels of all Sharkee’s staff according to Suburban Inns guidelines.
Maintain training records for all Team Members.
Responsible for sanitation and safety standards, adhering to local health and safety regulations. Ensure appearance, cleanliness, and safety of dining areas, equipment, and fixtures. Report deficiencies and maintenance concerns.
Establish and maintain regular cleaning and maintenance schedules, including deep cleaning.
Assist in service of guests in the restaurant. Expedite food orders and/or assist with cooking on the line during peak service hours.
Inspect shift ending cleanup on a daily basis.
Implement safety procedures according to OSHA and Suburban Inns standards.
Count bar drawers and keno to ensure accuracy.
Create and maintain make sheets for kitchen in accordance with Suburban Inns standards.
Coordinate buffet presentations and any other Sharkee’s events.
Manage monthly inventories, pricing, cost controls, requisitioning, and issuing for food production while following budgetary guidelines.
Maintain menu item information and pricing in the point of sale system.
Promote and manage Scorecard program with Team Members and guests.
Monitor timekeeping system to ensure compliance with posted schedules, make corrections as needed, enter tips, and approve all hours.
Maintain the security of kitchen and its equipment and establish controls to minimize waste and theft.
Attend staff meetings as needed.
Prep food and stock areas for the next day according to hotel occupancies.
Put away deliveries as soon as they arrive using the first in, first out method. Verify invoices and store items properly with label and date.
Maintain basic knowledge of P&Ls.
Rotate MOD shifts.
Follow all Suburban Inns Processes.
Other duties as requested by management.
Position Requirements
Minimum Knowledge:
Ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills.
Formal Education and Experience:
High school diploma or equivalent related experience. Two years of experience in front of the house and back of the house food and beverage operations.
Licenses/Training:
ServSafe or Certified Food Manager from the Ottawa County Health Department, and TIPs training required (may be completed upon hire).
Work Schedule:
Work may vary between day, evening, night, holiday, or weekend assignments. Schedule varies with business needs.
Required Travel:
May travel to other Suburban Inns properties or client locations. Work is primarily on the property.
Uniform and Appearance Guidelines Uniform: Professional attire according to Suburban Inns guidelines.
Appearance: Hair must be well-groomed. Facial piercings and tattoos not covered by a work uniform must be approved by management. Tattoos deemed offensive to coworkers, guests, vendors or others may not be visible and must be concealed. This policy will be administered by the position’s supervisor and is not discriminatory.
We are a dynamic organization in a rapidly changing industry. Accordingly, responsibilities may change. The incumbent may be required to perform additional and/or different responsibilities from those set forth above.
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Sharkee’s Restaurant Manager
FULL TIME
Varied shifts
The Sharkee’s Restaurant Manager is responsible for the overall operation of all Sharkee’s efforts within the Hampton Inn, while following local health department and Suburban Inns/Hilton standards, and going above and beyond to ensure that guests are 100% satisfied.
Benefits Include:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Essential Functions
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel welcome and valued.
Anticipate and meet the needs and expectations of guests, then go one step further.
Schedule Front of House (FOH) and Back of House (BOH) personnel according to labor guidelines established by the General Manager.
Cover, date, and neatly store all leftover products that are reusable.
Maintain a presence on the floor, interacting with guests, touching tables, ensuring guest satisfaction.
Schedule personnel based upon anticipated guest counts and client needs. Ensure proper staffing for maximum productivity and high standards of quality, with flexibility to reduce staff after peak hours.
Hold Team Members accountable to Suburban Inns, Sharkee’s Bar & Grill, and Hilton brand standards. Discipline Team Members as needed, according to Suburban Inns’ policies.
Interview, hire, train, supervise, coach, evaluate, and maintain service levels of all Sharkee’s staff according to Suburban Inns guidelines.
Maintain training records for all Team Members.
Responsible for sanitation and safety standards, adhering to local health and safety regulations. Ensure appearance, cleanliness, and safety of dining areas, equipment, and fixtures. Report deficiencies and maintenance concerns.
Establish and maintain regular cleaning and maintenance schedules, including deep cleaning.
Assist in service of guests in the restaurant. Expedite food orders and/or assist with cooking on the line during peak service hours.
Inspect shift ending cleanup on a daily basis.
Implement safety procedures according to OSHA and Suburban Inns standards.
Count bar drawers and keno to ensure accuracy.
Create and maintain make sheets for kitchen in accordance with Suburban Inns standards.
Coordinate buffet presentations and any other Sharkee’s events.
Manage monthly inventories, pricing, cost controls, requisitioning, and issuing for food production while following budgetary guidelines.
Maintain menu item information and pricing in the point of sale system.
Promote and manage Scorecard program with Team Members and guests.
Monitor timekeeping system to ensure compliance with posted schedules, make corrections as needed, enter tips, and approve all hours.
Maintain the security of kitchen and its equipment and establish controls to minimize waste and theft.
Attend staff meetings as needed.
Prep food and stock areas for the next day according to hotel occupancies.
Put away deliveries as soon as they arrive using the first in, first out method. Verify invoices and store items properly with label and date.
Maintain basic knowledge of P&Ls.
Rotate MOD shifts.
Follow all Suburban Inns Processes.
Other duties as requested by management.
Position Requirements
Minimum Knowledge:
Ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills.
Formal Education and Experience:
High school diploma or equivalent related experience. Two years of experience in front of the house and back of the house food and beverage operations.
Licenses/Training:
ServSafe or Certified Food Manager from the Ottawa County Health Department, and TIPs training required (may be completed upon hire).
Work Schedule:
Work may vary between day, evening, night, holiday, or weekend assignments. Schedule varies with business needs.
Required Travel:
May travel to other Suburban Inns properties or client locations. Work is primarily on the property.
Uniform and Appearance Guidelines Uniform: Professional attire according to Suburban Inns guidelines.
Appearance: Hair must be well-groomed. Facial piercings and tattoos not covered by a work uniform must be approved by management. Tattoos deemed offensive to coworkers, guests, vendors or others may not be visible and must be concealed. This policy will be administered by the position’s supervisor and is not discriminatory.
We are a dynamic organization in a rapidly changing industry. Accordingly, responsibilities may change. The incumbent may be required to perform additional and/or different responsibilities from those set forth above.
#J-18808-Ljbffr