McDonald Automotive
Overview
Audi Denver, located in Littleton, CO, is part of a family-owned and operated company that has served Colorado for over 65 years. Our commitment to excellence has earned the Audi Magna Society Elite Award in both 2023 and 2024; we were the only Audi dealer to earn it in 2024. We combine cutting-edge performance with a supportive, family-first culture that empowers every employee to thrive. Check out our Instagram to see what we're all about!
Experience & Qualifications Needed
Valid driver's license and clean driving record Minimum 3-5 years of experience as automotive service advising or management Proven leadership and customer service skills Strong communication, organization, and problem-solving abilities Working knowledge of DMS systems (CDK, Reynolds, Dealertrack, etc.)
Essential Duties and Major Responsibilities Customer Experience Greet and assist customers entering the service drive with professionalism and enthusiasm
Ensure all service advisors follow proper write-up procedures, including multi-point inspections, maintenance recommendations, and repair authorizations
Maintain high CSI scores through proactive follow-up, communication, and problem resolution
Oversee vehicle delivery and ensure work is completed accurately and on time
Operational Leadership Manage and monitor daily service drive traffic, staffing schedules, and customer flow
Coach and train service advisors on effective communication, upselling techniques, and menu selling
Ensure all vehicles are promptly dispatched, repaired, and returned to customers efficiently
Enforce safety, cleanliness, and organizational standards across the drive and shop
Review and approve repair orders, ensuring accuracy and compliance with warranty and policy requirements
Sales and Performance Drive service department revenue by monitoring advisor performance, repair order averages, and closing ratios
Assist in developing monthly sales goals and incentive plans for service advisors
Identify process improvement opportunities to increase efficiency and profitability
Team Development Conduct regular team meetings and one-on-one coaching sessions
Provide ongoing training on customer handling, product knowledge, and dealership procedures
Foster a positive team culture built on accountability, communication, and customer focus
Administrative Monitor key performance indicators (KPIs) such as ELR (Effective Labor Rate), hours per RO, and technician productivity
Assist with hiring, onboarding, and performance reviews for service advisors and valet staff
Ensure compliance with manufacturer programs, warranty processes, and dealership policies
What We Offer
Competitive 401k / 401k matching Medical / Dental / Vision Insurance Employee Assistance Program (EAP) - free, confidential counseling PTO Accrual Health Savings Account Flexible Spending Account Voluntary Life and AD&D Employee Discounted Pricing on Parts, Vehicles, and Service
What Makes Us Different?
As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactions—with our customers, our community, and our employees.
Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry.
At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It's not just about the work we do—it's about the family we build along the way.
Disclaimer
This position will remain open for at least three days and will close upon candidate selection.
If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to hr@mcdonaldag.com or call 303-795-1100.
#J-18808-Ljbffr
Audi Denver, located in Littleton, CO, is part of a family-owned and operated company that has served Colorado for over 65 years. Our commitment to excellence has earned the Audi Magna Society Elite Award in both 2023 and 2024; we were the only Audi dealer to earn it in 2024. We combine cutting-edge performance with a supportive, family-first culture that empowers every employee to thrive. Check out our Instagram to see what we're all about!
Experience & Qualifications Needed
Valid driver's license and clean driving record Minimum 3-5 years of experience as automotive service advising or management Proven leadership and customer service skills Strong communication, organization, and problem-solving abilities Working knowledge of DMS systems (CDK, Reynolds, Dealertrack, etc.)
Essential Duties and Major Responsibilities Customer Experience Greet and assist customers entering the service drive with professionalism and enthusiasm
Ensure all service advisors follow proper write-up procedures, including multi-point inspections, maintenance recommendations, and repair authorizations
Maintain high CSI scores through proactive follow-up, communication, and problem resolution
Oversee vehicle delivery and ensure work is completed accurately and on time
Operational Leadership Manage and monitor daily service drive traffic, staffing schedules, and customer flow
Coach and train service advisors on effective communication, upselling techniques, and menu selling
Ensure all vehicles are promptly dispatched, repaired, and returned to customers efficiently
Enforce safety, cleanliness, and organizational standards across the drive and shop
Review and approve repair orders, ensuring accuracy and compliance with warranty and policy requirements
Sales and Performance Drive service department revenue by monitoring advisor performance, repair order averages, and closing ratios
Assist in developing monthly sales goals and incentive plans for service advisors
Identify process improvement opportunities to increase efficiency and profitability
Team Development Conduct regular team meetings and one-on-one coaching sessions
Provide ongoing training on customer handling, product knowledge, and dealership procedures
Foster a positive team culture built on accountability, communication, and customer focus
Administrative Monitor key performance indicators (KPIs) such as ELR (Effective Labor Rate), hours per RO, and technician productivity
Assist with hiring, onboarding, and performance reviews for service advisors and valet staff
Ensure compliance with manufacturer programs, warranty processes, and dealership policies
What We Offer
Competitive 401k / 401k matching Medical / Dental / Vision Insurance Employee Assistance Program (EAP) - free, confidential counseling PTO Accrual Health Savings Account Flexible Spending Account Voluntary Life and AD&D Employee Discounted Pricing on Parts, Vehicles, and Service
What Makes Us Different?
As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactions—with our customers, our community, and our employees.
Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry.
At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It's not just about the work we do—it's about the family we build along the way.
Disclaimer
This position will remain open for at least three days and will close upon candidate selection.
If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to hr@mcdonaldag.com or call 303-795-1100.
#J-18808-Ljbffr