Cable Dahmer Automotive Group
Assistant Service Manager - Cable Dahmer
Cable Dahmer Automotive Group, Kansas City, Missouri, United States, 64101
Assistant Service Manager - Cable Dahmer
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Assistant Service Manager - Cable Dahmer
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Cable Dahmer Automotive Group Assistant Service Manager - Cable Dahmer
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Assistant Service Manager - Cable Dahmer
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Cable Dahmer Automotive Group Get AI-powered advice on this job and more exclusive features. Job Summary:
The Assistant Service Manager supports the Service Manager in overseeing daily operations of the service department. This includes managing service advisors, enhancing customer satisfaction, coordinating with technicians, and ensuring workflow efficiency. The ideal candidate is detail-oriented, customer-focused, and experienced in dealership service operations. Assistant Service Manager
Location: Cable Dahmer of Kansas City
Full-Time including Saturdays
Job Summary:
The Assistant Service Manager supports the Service Manager in overseeing daily operations of the service department. This includes managing service advisors, enhancing customer satisfaction, coordinating with technicians, and ensuring workflow efficiency. The ideal candidate is detail-oriented, customer-focused, and experienced in dealership service operations.
Responsibilities:
Assist with daily operations of the service drive and service advisor team. Ensure exceptional customer service is delivered at all times. Support service advisors in scheduling appointments, conducting write-ups, and handling customer concerns. Help maintain and track service department KPIs (CSI, RO count, ELR, etc.). Coordinate repair orders and ensure timely completion of vehicle services. Communicate with technicians, parts department, and warranty administrators to streamline processes. Resolve customer issues efficiently and escalate when necessary. Provide coaching and training to service staff to improve performance and customer interaction. Assist in managing labor hours and productivity to achieve profitability goals. Ensure compliance with dealership policies, safety guidelines, and manufacturer standards.
Qualifications:
Prior experience in a dealership service department (Assistant Service Manager, Service Advisor, or similar role). Strong leadership, organizational, and interpersonal skills. Excellent customer service and conflict resolution abilities. Working knowledge of vehicle systems, repair processes, and service department metrics. Proficient in dealership software (CDK, Reynolds & Reynolds, etc. preferred). Valid driver's license
About Us:
Cable Dahmer Automotive Group is a locally owned, fast-growing dealership group serving the greater Kansas City area. With eight dealership locations and over 1,100 employees, we are dedicated to delivering exceptional customer service and building long-term relationships within our community. As a family-owned business, we take pride in fostering a supportive and professional work environment where employees can grow and thrive.
EEO, including disability/vets Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Cable Dahmer Automotive Group by 2x Sign in to set job alerts for “Assistant Service Manager” roles.
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Join to apply for the
Assistant Service Manager - Cable Dahmer
role at
Cable Dahmer Automotive Group Assistant Service Manager - Cable Dahmer
1 week ago Be among the first 25 applicants Join to apply for the
Assistant Service Manager - Cable Dahmer
role at
Cable Dahmer Automotive Group Get AI-powered advice on this job and more exclusive features. Job Summary:
The Assistant Service Manager supports the Service Manager in overseeing daily operations of the service department. This includes managing service advisors, enhancing customer satisfaction, coordinating with technicians, and ensuring workflow efficiency. The ideal candidate is detail-oriented, customer-focused, and experienced in dealership service operations. Assistant Service Manager
Location: Cable Dahmer of Kansas City
Full-Time including Saturdays
Job Summary:
The Assistant Service Manager supports the Service Manager in overseeing daily operations of the service department. This includes managing service advisors, enhancing customer satisfaction, coordinating with technicians, and ensuring workflow efficiency. The ideal candidate is detail-oriented, customer-focused, and experienced in dealership service operations.
Responsibilities:
Assist with daily operations of the service drive and service advisor team. Ensure exceptional customer service is delivered at all times. Support service advisors in scheduling appointments, conducting write-ups, and handling customer concerns. Help maintain and track service department KPIs (CSI, RO count, ELR, etc.). Coordinate repair orders and ensure timely completion of vehicle services. Communicate with technicians, parts department, and warranty administrators to streamline processes. Resolve customer issues efficiently and escalate when necessary. Provide coaching and training to service staff to improve performance and customer interaction. Assist in managing labor hours and productivity to achieve profitability goals. Ensure compliance with dealership policies, safety guidelines, and manufacturer standards.
Qualifications:
Prior experience in a dealership service department (Assistant Service Manager, Service Advisor, or similar role). Strong leadership, organizational, and interpersonal skills. Excellent customer service and conflict resolution abilities. Working knowledge of vehicle systems, repair processes, and service department metrics. Proficient in dealership software (CDK, Reynolds & Reynolds, etc. preferred). Valid driver's license
About Us:
Cable Dahmer Automotive Group is a locally owned, fast-growing dealership group serving the greater Kansas City area. With eight dealership locations and over 1,100 employees, we are dedicated to delivering exceptional customer service and building long-term relationships within our community. As a family-owned business, we take pride in fostering a supportive and professional work environment where employees can grow and thrive.
EEO, including disability/vets Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Cable Dahmer Automotive Group by 2x Sign in to set job alerts for “Assistant Service Manager” roles.
Kansas City, MO $40,000.00-$60,000.00 2 weeks ago Assistant District Service Manager (Field services Power Generation)
Overland Park, KS $70,000.00-$110,000.00 5 months ago Kansas City, MO $60,000.00-$90,000.00 1 month ago Kansas City Metropolitan Area $55,000.00-$60,000.00 2 weeks ago Overland Park, KS $48,000.00-$52,000.00 4 weeks ago Kansas City Metropolitan Area $22.19-$31.96 2 weeks ago Assistant Property Manager | MAA Kansas City Acquisition
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr