FAIRWINDS Credit Union
Floating Teller - Member Service Representative 1 - Metro Orlando
FAIRWINDS Credit Union, Orlando, Florida, us, 32885
Overview
Floating Teller - Member Service Representative 1 - Metro Orlando
role at FAIRWINDS Credit Union
Based in the Metro Orlando area, you will serve at different branches, support teams, cover absences, and ensure a consistent member experience across locations. The MSR role starts at $20.00/hour ($18/hour + $2 stipend) with the opportunity for a pay increase in your first year.
Responsibilities
Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
Learn and adapt quickly to different branch teams, processes, and member needs.
Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances conveniently.
Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
Maintain balancing standards and operational compliance for all transactions.
Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
Maintain the appearance and organization of the teller station and branch environment.
Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
Live and model The FAIRWINDS Way values in all interactions.
What Makes You a Great Fit
Flexibility to work at various branch locations across the Metro Orlando area
Reliable transportation and willingness to travel daily within a designated region
A strong desire to serve others and help them improve their financial lives
Excellent communication skills and a professional, positive attitude
Comfortable handling cash and working with technology in a fast-paced environment
Detail-oriented with strong problem-solving skills and a willingness to learn
Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude
A Culture Of Care And Reward You give your best, and we give back with a comprehensive and meaningful rewards package:
11 paid holidays and generous paid time off to recharge and reset
6% 401(k) match
$700 annual contribution to your Health Savings Account
Comprehensive maternity leave program to support growing families
Medical, dental, vision, disability, and life insurance
Leadership development, tuition assistance, and advancement opportunities
Rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
Thrive in a purpose-driven, people-first culture where your impact matters
About FAIRWINDS Credit Union Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission is changing members’ lives on the journey to Financial Freedom. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
#J-18808-Ljbffr
role at FAIRWINDS Credit Union
Based in the Metro Orlando area, you will serve at different branches, support teams, cover absences, and ensure a consistent member experience across locations. The MSR role starts at $20.00/hour ($18/hour + $2 stipend) with the opportunity for a pay increase in your first year.
Responsibilities
Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
Learn and adapt quickly to different branch teams, processes, and member needs.
Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances conveniently.
Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
Maintain balancing standards and operational compliance for all transactions.
Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
Maintain the appearance and organization of the teller station and branch environment.
Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
Live and model The FAIRWINDS Way values in all interactions.
What Makes You a Great Fit
Flexibility to work at various branch locations across the Metro Orlando area
Reliable transportation and willingness to travel daily within a designated region
A strong desire to serve others and help them improve their financial lives
Excellent communication skills and a professional, positive attitude
Comfortable handling cash and working with technology in a fast-paced environment
Detail-oriented with strong problem-solving skills and a willingness to learn
Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude
A Culture Of Care And Reward You give your best, and we give back with a comprehensive and meaningful rewards package:
11 paid holidays and generous paid time off to recharge and reset
6% 401(k) match
$700 annual contribution to your Health Savings Account
Comprehensive maternity leave program to support growing families
Medical, dental, vision, disability, and life insurance
Leadership development, tuition assistance, and advancement opportunities
Rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
Thrive in a purpose-driven, people-first culture where your impact matters
About FAIRWINDS Credit Union Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission is changing members’ lives on the journey to Financial Freedom. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
#J-18808-Ljbffr