GameStop
Overview
Full Time Assistant Store Manager (Store 0667) at GameStop Join to apply for the Full Time Assistant Store Manager (Store 0667) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point‑of‑Sale (POS) system; provide correct changes, bag merchandise, and issue receipts while maintaining top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop’s guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards loyalty program). Assist the Store Manager with setting guest service expectations for store associates and training staff in policies, procedures, practices, and guidelines. Observe associate performance, provide feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring alignment with company and store guest service expectations. Provide recognition and feedback to store associates; regularly input written feedback for each associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure associates complete onboarding and training prior to opening or closing a shift; ensure familiarity with policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Schedule store associates ensuring guidelines are followed; supervise staffing levels to maintain optimal guest service; ensure best-in-class service at all times. Approve payroll, process paid time off, make time edits, and verify pay for all time worked. Ensure store areas are clean, organized, merchandised per guidelines, and equipment is in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; communicate any concerns to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals; complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies, conduct inventories, and communicate discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls; ensure proper labeling and packing lists. Maintain awareness of associate and guest safety; address hazardous situations and report injuries per guidelines. Maintain store records/files neatly; help ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures as outlined in the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to all opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and as part of a team; perform tasks timely. Meet performance expectations, including attendance, appearance, safety, and respectful workplace. Operate POS system and basic mathematics and alphabetizing skills. Complete required paperwork properly and follow written or spoken instructions. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Remain reliable and trustworthy; exercise good judgment. Able to stand for long periods and move about the store; lift up to 30 lbs as needed. Possess or acquire onboarding knowledge of military ranks and insignia for stores located on military bases (where applicable). Job descriptions are subject to change at any time. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Pay: $19.25 - $23.25
#J-18808-Ljbffr
Full Time Assistant Store Manager (Store 0667) at GameStop Join to apply for the Full Time Assistant Store Manager (Store 0667) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point‑of‑Sale (POS) system; provide correct changes, bag merchandise, and issue receipts while maintaining top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop’s guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards loyalty program). Assist the Store Manager with setting guest service expectations for store associates and training staff in policies, procedures, practices, and guidelines. Observe associate performance, provide feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring alignment with company and store guest service expectations. Provide recognition and feedback to store associates; regularly input written feedback for each associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure associates complete onboarding and training prior to opening or closing a shift; ensure familiarity with policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Schedule store associates ensuring guidelines are followed; supervise staffing levels to maintain optimal guest service; ensure best-in-class service at all times. Approve payroll, process paid time off, make time edits, and verify pay for all time worked. Ensure store areas are clean, organized, merchandised per guidelines, and equipment is in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; communicate any concerns to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals; complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies, conduct inventories, and communicate discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls; ensure proper labeling and packing lists. Maintain awareness of associate and guest safety; address hazardous situations and report injuries per guidelines. Maintain store records/files neatly; help ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures as outlined in the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to all opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and as part of a team; perform tasks timely. Meet performance expectations, including attendance, appearance, safety, and respectful workplace. Operate POS system and basic mathematics and alphabetizing skills. Complete required paperwork properly and follow written or spoken instructions. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Remain reliable and trustworthy; exercise good judgment. Able to stand for long periods and move about the store; lift up to 30 lbs as needed. Possess or acquire onboarding knowledge of military ranks and insignia for stores located on military bases (where applicable). Job descriptions are subject to change at any time. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Pay: $19.25 - $23.25
#J-18808-Ljbffr