LifeNet Health
Donation Coordinator (PM SHIFT) (10117-2025710)
LifeNet Health, Trenton, New Jersey, United States
About This Job
Location: Remote Department: Donor Center Schedule: Variable PM Shift, Overtime as Needed, Essential Personnel Clinical Status: Non-Clinical
How You’ll Make An Impact
The Donation Coordinator provides accurate, efficient, and timely donor referral and screening services for its stakeholders such as tissue recovery agencies, referring hospitals, client Organ Procurement Organizations (OPOs), partner eye banks, Medical Examiner offices, and funeral homes. Provides customer service to callers and determines preliminary donor eligibility for potential clinical and/or research donors. Triages calls by urgency and routes to appropriate coordinator and provides excellent customer service. Provides grief support to potential donor families while also advocating for donation via phone calls. Initiates contact with the legal next of kin according to the UAGA hierarchy and leads a supportive discussion and interview process regarding donation.
What You’ll Do
Screening and Logistics: Accurately and effectively evaluates information for preliminary donor eligibility, including relevant medical records, clinical course, hemodilution assessment, medical history, and behavioral risk assessment information for initial donation suitability. Arranges transportation of approved donor tissues from contracted procurement agencies and communicates arrangements according to established protocols. Works directly with multiple courier services to ensure the timely pick-up and arrival of all shipments through accurate logistics and reporting. Collaborates with key internal and external stakeholders to ensure a positive customer service experience.
Donor Referrals: Accurately identifies and processes all potential organ, tissue, and eye referrals and tissue screenings to maximize donation opportunities from referring agencies.
Triage and Escalations: Assesses incoming calls and electronic communication from internal/external partners; prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. Collaborates with key internal and external partners to ensure a positive customer service experience.
Donation and Grief Support: Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/research/education). Completes required paperwork accurately (e.g. Authorization/Disclosure/DRAI/adjunct forms). Conducts a thorough Donor Risk Assessment Interview (DRAI) with an appropriate historian. Follows all communication protocols with Donor Center teammates and stakeholders, including Funeral Homes, Medical Examiners, donor families, and Hospital Staff.
What You’ll Bring Minimum Requirements:
High School Diploma or GED
3 years' work experience as an EMT, hospital corpsman, ER, RRT, ICU tech or equivalent health care experience, or dispatch for emergency services
Preferred Experience/Skills/Certifications:
Associate degree – Allied Health, Life Sciences, or related (to include EMT, LPN, Hospital, Paramedic, RNs, Respiratory Therapist, or Corpsman)
CTBS Certification
3 years’ work experience in Tissue Banking, Medical Device, Organ Procurement or related industry
Key Knowledge, Skills, & Abilities
Communication Skills: Excellent verbal and written communication; ability to interact with professionals at various levels and with donor families and partners.
Critical Thinking/Decision Making: Ability to interpret complex procedures and policies in real-time and identify effective solutions.
Interpersonal Skills: High emotional intelligence, empathy, and relationship-building.
Data Entry and Typing: Ability to enter data into multiple electronic platforms; proficient typing skills.
Proficient in MS Office: Word, Excel, PowerPoint, Teams
Technology and Virtual Competency: Comfortable with provided technology and data management platforms.
Attention to Detail: Thorough, accurate, and timely work.
Teamwork: Collaborative and proactive problem-solving within teams.
Time Management: Ability to prioritize and juggle multiple time-sensitive projects.
Why Join LifeNet Health LifeNet Health is a mission-driven organization dedicated to making a global impact through regenerative medicine. The role supports a culture of authenticity, collaboration, and growth, with a rewards package designed to help you thrive both professionally and personally.
Compensation Base pay range: $20.36/hr - $42.43/hr. Final compensation will be based on geographic location, qualifications, and experience. Note: Pay ranges may be adjusted for candidates residing in Washington State as applicable.
Equal Opportunity Employment LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We maintain a drug-free workplace and conduct pre-employment substance abuse screening.
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Location: Remote Department: Donor Center Schedule: Variable PM Shift, Overtime as Needed, Essential Personnel Clinical Status: Non-Clinical
How You’ll Make An Impact
The Donation Coordinator provides accurate, efficient, and timely donor referral and screening services for its stakeholders such as tissue recovery agencies, referring hospitals, client Organ Procurement Organizations (OPOs), partner eye banks, Medical Examiner offices, and funeral homes. Provides customer service to callers and determines preliminary donor eligibility for potential clinical and/or research donors. Triages calls by urgency and routes to appropriate coordinator and provides excellent customer service. Provides grief support to potential donor families while also advocating for donation via phone calls. Initiates contact with the legal next of kin according to the UAGA hierarchy and leads a supportive discussion and interview process regarding donation.
What You’ll Do
Screening and Logistics: Accurately and effectively evaluates information for preliminary donor eligibility, including relevant medical records, clinical course, hemodilution assessment, medical history, and behavioral risk assessment information for initial donation suitability. Arranges transportation of approved donor tissues from contracted procurement agencies and communicates arrangements according to established protocols. Works directly with multiple courier services to ensure the timely pick-up and arrival of all shipments through accurate logistics and reporting. Collaborates with key internal and external stakeholders to ensure a positive customer service experience.
Donor Referrals: Accurately identifies and processes all potential organ, tissue, and eye referrals and tissue screenings to maximize donation opportunities from referring agencies.
Triage and Escalations: Assesses incoming calls and electronic communication from internal/external partners; prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. Collaborates with key internal and external partners to ensure a positive customer service experience.
Donation and Grief Support: Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/research/education). Completes required paperwork accurately (e.g. Authorization/Disclosure/DRAI/adjunct forms). Conducts a thorough Donor Risk Assessment Interview (DRAI) with an appropriate historian. Follows all communication protocols with Donor Center teammates and stakeholders, including Funeral Homes, Medical Examiners, donor families, and Hospital Staff.
What You’ll Bring Minimum Requirements:
High School Diploma or GED
3 years' work experience as an EMT, hospital corpsman, ER, RRT, ICU tech or equivalent health care experience, or dispatch for emergency services
Preferred Experience/Skills/Certifications:
Associate degree – Allied Health, Life Sciences, or related (to include EMT, LPN, Hospital, Paramedic, RNs, Respiratory Therapist, or Corpsman)
CTBS Certification
3 years’ work experience in Tissue Banking, Medical Device, Organ Procurement or related industry
Key Knowledge, Skills, & Abilities
Communication Skills: Excellent verbal and written communication; ability to interact with professionals at various levels and with donor families and partners.
Critical Thinking/Decision Making: Ability to interpret complex procedures and policies in real-time and identify effective solutions.
Interpersonal Skills: High emotional intelligence, empathy, and relationship-building.
Data Entry and Typing: Ability to enter data into multiple electronic platforms; proficient typing skills.
Proficient in MS Office: Word, Excel, PowerPoint, Teams
Technology and Virtual Competency: Comfortable with provided technology and data management platforms.
Attention to Detail: Thorough, accurate, and timely work.
Teamwork: Collaborative and proactive problem-solving within teams.
Time Management: Ability to prioritize and juggle multiple time-sensitive projects.
Why Join LifeNet Health LifeNet Health is a mission-driven organization dedicated to making a global impact through regenerative medicine. The role supports a culture of authenticity, collaboration, and growth, with a rewards package designed to help you thrive both professionally and personally.
Compensation Base pay range: $20.36/hr - $42.43/hr. Final compensation will be based on geographic location, qualifications, and experience. Note: Pay ranges may be adjusted for candidates residing in Washington State as applicable.
Equal Opportunity Employment LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We maintain a drug-free workplace and conduct pre-employment substance abuse screening.
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