Heartland Business Systems
Senior Inside Sales Representative
Heartland Business Systems, Springfield, Missouri, us, 65897
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Senior Inside Sales Representative
role at
Heartland Business Systems
Position Summary The Senior Inside Sales Representative (Sr. ISR), acting in a support role to Solutions Consultants, is responsible for introducing product offerings throughout the entire sales process to established accounts, ensuring quality of work and excellent customer service while increasing sales. The Sr. ISR builds long‑term consultative relationships by creating in‑depth relationships with current customers to expand our breadth of services and improve the overall results within the Sales organization.
Roles and Responsibilities
Quote and process orders for high‑end solutions, including phone systems, network and servers, virtualization, etc.
Work closely with vendors/manufacturers to negotiate discounts and proper pricing.
Manage all aspects of the sales, service and support cycles from beginning to end to ensure all quoted products and services are delivered and installed as expected.
Partner with internal resources for scheduling of services and product delivery.
Provide post‑install support, follow up with the customer to make sure all concerns have been covered and hardware/software registrations have been properly recorded for future tracking.
Achieve individual sales goal determined by account load and line of business.
Reach expected monthly sales goals of assigned sales team.
Gather information from clients and partners to plan and schedule client meetings and other events, and assist with the coordination of client projects.
Maximize existing client business relationships by being the main point of contact for all assigned customers and facilitate resolution of all matters internal to Heartland.
Act as the liaison between Accounting and the Solutions Consultants for collection issues, order questions, service block follow‑up, missing signatures, and any other problem situation. Escalate ongoing or urgent issues to the Solutions Consultant for resolution, as needed.
Understand solutions currently utilized by customers to identify new opportunities and communicate these to the appropriate solutions consultant.
Handle complex issues and problems, and refer only the most complex issues to higher‑level staff.
Provide innovative ideas on sales support process improvements. Collaborate with other ISR’s to build a team atmosphere. Develop positive relationships with colleagues in the Sales, Finance and Engineering/Service organizations.
Assist the Solutions Consultants in delivering quarterly business reviews to clients.
Assist with training or answering questions for less experienced Inside Sales Representatives.
Perform other duties as assigned.
Qualifications
Bachelor’s Degree or equivalent experience.
2+ years in an Inside Sales/Account Specialist role in an IT related field.
High level of attention to detail, an aptitude to learn, the ability to effectively multitask and manage multiple projects.
Must be proficient using a computer and working with Microsoft Office software.
2+ years of proven inside sales experience on a national territory and in a technology environment.
Experience in a professional technology environment with broad knowledge of technology and security solutions, including an understanding of server, network and storage infrastructure, security solutions, virtualization, audio and video solutions and end‑user technology.
Experienced collective knowledge and personal skills, including an understanding and experience of complex issues regarding services that are part of a large-scale market.
Customer Oriented – Ability to take care of the customers’ needs while following company policy.
Communication – Ability to communicate effectively with others using the spoken word.
Communication – Ability to communicate in writing clearly and concisely.
Problem Solving – Ability to find a solution for or to deal proactively with work‑related problems.
Sales Ability – Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
Preferred Experience & Skills
4+ Years IT industry experience.
Ability to prospect, assess needs, overcome objections, and close sales via the telephone as well as in person.
Cisco Blackbelt and/or Microsoft AZ‑900 Certifications.
Equal Opportunity Employer Including Disabled and Veterans.
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Senior Inside Sales Representative
role at
Heartland Business Systems
Position Summary The Senior Inside Sales Representative (Sr. ISR), acting in a support role to Solutions Consultants, is responsible for introducing product offerings throughout the entire sales process to established accounts, ensuring quality of work and excellent customer service while increasing sales. The Sr. ISR builds long‑term consultative relationships by creating in‑depth relationships with current customers to expand our breadth of services and improve the overall results within the Sales organization.
Roles and Responsibilities
Quote and process orders for high‑end solutions, including phone systems, network and servers, virtualization, etc.
Work closely with vendors/manufacturers to negotiate discounts and proper pricing.
Manage all aspects of the sales, service and support cycles from beginning to end to ensure all quoted products and services are delivered and installed as expected.
Partner with internal resources for scheduling of services and product delivery.
Provide post‑install support, follow up with the customer to make sure all concerns have been covered and hardware/software registrations have been properly recorded for future tracking.
Achieve individual sales goal determined by account load and line of business.
Reach expected monthly sales goals of assigned sales team.
Gather information from clients and partners to plan and schedule client meetings and other events, and assist with the coordination of client projects.
Maximize existing client business relationships by being the main point of contact for all assigned customers and facilitate resolution of all matters internal to Heartland.
Act as the liaison between Accounting and the Solutions Consultants for collection issues, order questions, service block follow‑up, missing signatures, and any other problem situation. Escalate ongoing or urgent issues to the Solutions Consultant for resolution, as needed.
Understand solutions currently utilized by customers to identify new opportunities and communicate these to the appropriate solutions consultant.
Handle complex issues and problems, and refer only the most complex issues to higher‑level staff.
Provide innovative ideas on sales support process improvements. Collaborate with other ISR’s to build a team atmosphere. Develop positive relationships with colleagues in the Sales, Finance and Engineering/Service organizations.
Assist the Solutions Consultants in delivering quarterly business reviews to clients.
Assist with training or answering questions for less experienced Inside Sales Representatives.
Perform other duties as assigned.
Qualifications
Bachelor’s Degree or equivalent experience.
2+ years in an Inside Sales/Account Specialist role in an IT related field.
High level of attention to detail, an aptitude to learn, the ability to effectively multitask and manage multiple projects.
Must be proficient using a computer and working with Microsoft Office software.
2+ years of proven inside sales experience on a national territory and in a technology environment.
Experience in a professional technology environment with broad knowledge of technology and security solutions, including an understanding of server, network and storage infrastructure, security solutions, virtualization, audio and video solutions and end‑user technology.
Experienced collective knowledge and personal skills, including an understanding and experience of complex issues regarding services that are part of a large-scale market.
Customer Oriented – Ability to take care of the customers’ needs while following company policy.
Communication – Ability to communicate effectively with others using the spoken word.
Communication – Ability to communicate in writing clearly and concisely.
Problem Solving – Ability to find a solution for or to deal proactively with work‑related problems.
Sales Ability – Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
Preferred Experience & Skills
4+ Years IT industry experience.
Ability to prospect, assess needs, overcome objections, and close sales via the telephone as well as in person.
Cisco Blackbelt and/or Microsoft AZ‑900 Certifications.
Equal Opportunity Employer Including Disabled and Veterans.
#J-18808-Ljbffr