Built Technologies
Strategic Account Manager, OGC
Built Technologies, Nashville, Tennessee, United States, 37247
Overview
Nashville (Hybrid); New York City (Hybrid); Remote - USA Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry. The Built platform is used by lenders, asset managers, developers, home builders, and contractors. We are looking for a motivated and experienced
Strategic Account Manager
to program manage customer relationships throughout the customer lifecycle. The Strategic Account Manager will establish key stakeholder relationships, develop an account governance structure, and serve as the liaison between Product, Engineering, Sales, and Customer Success teams and our Strategic Accounts.
Responsibilities
Develop a trusted advisor relationship with the client and executive sponsors to ensure they are using the solution to achieve full business value and growth.
Identify and help drive cross-sell and upsell opportunities.
Understand the client’s business, operating models, and pain points; proactively explore ways to improve overall client satisfaction.
Manage internal projects to deliver customer requirements.
Manage external programs for software delivery and development.
Collaborate with cross-functional internal and external teams to deliver customer business outcomes across the project lifecycle.
Develop mastery of Built’s suite of products & solutions.
Drive customer adoption and expansion where solutions improve business outcomes.
Gather and define requirements for solutions to address unique customer problems.
Collaborate with product and engineering teams to refine requirements, manage product delivery, and inform customers of present and future capabilities.
Coordinate sales, implementations, and customer success activities to support largest customers.
Foster a culture of continuous improvement by identifying and implementing process enhancements to optimize delivery.
Qualifications
Bachelor's degree or equivalent experience
4+ years of customer-facing program/project management or relationship management experience with large enterprise software customers
Experience in a Financial Technology or Real Estate Firm is a plus
Strong attention to detail; project management and coordination skills
Polished oral, written, and interpersonal skills
Negotiation skills with the ability to find positive outcomes in high-stress situations
Ability to handle multiple work streams and accept constructive feedback
At least 4 years of experience in a customer-facing role managing complex, enterprise software adoption at mid-size and enterprise scale
Built’s salary range for this position is $100,000 - $120,000 USD per year plus variable compensation. The package includes equity, medical/dental/vision coverage, unlimited PTO, and other benefits.
Benefits & Culture
Rare opportunity to disrupt an industry
Competitive benefits including uncapped vacation, health/dental/vision insurance, and 401k
Robust compensation package with base salary and equity
Flexible working hours, paid family leave, ERGs & mentorship opportunities
Learning grant program for ongoing professional development
EEO Statement : Built is committed to creating a diverse and inclusive workplace. We recruit, hire, and promote without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other status protected by law.
Privacy & Compliance Greenhouse Disclosure : When you apply, personal data will be collected and processed for recruitment purposes. Data may be shared with a service provider for managing recruitment. You have rights to access, rectify, erase, or restrict processing of your data, and to data portability. For questions, contact privacy@getbuilt.com. This is a general description; refer to the full policy for details.
Public burden note: This job description does not require applicants to respond to any information collection beyond standard application requirements. This description does not constitute a contract of employment.
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Nashville (Hybrid); New York City (Hybrid); Remote - USA Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry. The Built platform is used by lenders, asset managers, developers, home builders, and contractors. We are looking for a motivated and experienced
Strategic Account Manager
to program manage customer relationships throughout the customer lifecycle. The Strategic Account Manager will establish key stakeholder relationships, develop an account governance structure, and serve as the liaison between Product, Engineering, Sales, and Customer Success teams and our Strategic Accounts.
Responsibilities
Develop a trusted advisor relationship with the client and executive sponsors to ensure they are using the solution to achieve full business value and growth.
Identify and help drive cross-sell and upsell opportunities.
Understand the client’s business, operating models, and pain points; proactively explore ways to improve overall client satisfaction.
Manage internal projects to deliver customer requirements.
Manage external programs for software delivery and development.
Collaborate with cross-functional internal and external teams to deliver customer business outcomes across the project lifecycle.
Develop mastery of Built’s suite of products & solutions.
Drive customer adoption and expansion where solutions improve business outcomes.
Gather and define requirements for solutions to address unique customer problems.
Collaborate with product and engineering teams to refine requirements, manage product delivery, and inform customers of present and future capabilities.
Coordinate sales, implementations, and customer success activities to support largest customers.
Foster a culture of continuous improvement by identifying and implementing process enhancements to optimize delivery.
Qualifications
Bachelor's degree or equivalent experience
4+ years of customer-facing program/project management or relationship management experience with large enterprise software customers
Experience in a Financial Technology or Real Estate Firm is a plus
Strong attention to detail; project management and coordination skills
Polished oral, written, and interpersonal skills
Negotiation skills with the ability to find positive outcomes in high-stress situations
Ability to handle multiple work streams and accept constructive feedback
At least 4 years of experience in a customer-facing role managing complex, enterprise software adoption at mid-size and enterprise scale
Built’s salary range for this position is $100,000 - $120,000 USD per year plus variable compensation. The package includes equity, medical/dental/vision coverage, unlimited PTO, and other benefits.
Benefits & Culture
Rare opportunity to disrupt an industry
Competitive benefits including uncapped vacation, health/dental/vision insurance, and 401k
Robust compensation package with base salary and equity
Flexible working hours, paid family leave, ERGs & mentorship opportunities
Learning grant program for ongoing professional development
EEO Statement : Built is committed to creating a diverse and inclusive workplace. We recruit, hire, and promote without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other status protected by law.
Privacy & Compliance Greenhouse Disclosure : When you apply, personal data will be collected and processed for recruitment purposes. Data may be shared with a service provider for managing recruitment. You have rights to access, rectify, erase, or restrict processing of your data, and to data portability. For questions, contact privacy@getbuilt.com. This is a general description; refer to the full policy for details.
Public burden note: This job description does not require applicants to respond to any information collection beyond standard application requirements. This description does not constitute a contract of employment.
#J-18808-Ljbffr