Taylor Morrison
Job Description Summary
Maximize online and website tools to provide our customers with a first-rate experience. This role sets the tone for Taylor Morrison and provides the first opportunity for customers to experience “Love the Customer”. The primary focus is to support the Online Sales Team by fielding incoming leads from a division and/or corporate office and to provide regional support to multiple division online sales teams. This is an entry point to an Online Sales Manager role.
Responsibilities
Manage multiple communication channels including incoming calls, email chat, and social media.
Gather and track prospect information utilizing a CRM system to turn leads into Taylor Morrison Homeowners.
Assist with division main line calls which may include warranty, service concerns, and complaint requests.
Schedule onsite, phone, or virtual appointments for the Online Sale Team and/or Onsite Community Sales Managers.
Qualify leads using Taylor Morrison’s Heart of the Home Buying Experience Strategies in alignment with the Internet Sales Scorecard.
Maintain comprehensive knowledge of product, community information, and customer service recovery strategies.
Maintain understanding of Mortgage Lending Basics.
Utilize CRM to ensure accurate, timely customer information throughout the process.
Support the Online Sales Team with follow-up and outbound prospecting efforts.
Build and maintain relationships with Division Sales and Marketing Teams.
Attend regularly scheduled meetings with the Online Sales Team.
Utilize phone management system to ensure all metrics are being met.
Monthly sales commitment and report submission.
About You
Current real estate license.
Live in the Orlando, Florida area to be considered for this remote opportunity.
Weekday and weekend availability.
Proficiency in Microsoft Office applications and strong computer skills.
Solid organizational and planning skills.
Documentation and customer service orientation.
Flexibility to prioritize tasks and meet deadlines.
Proven email, text, video, and phone communication skills.
Ability to maintain focus in an unstructured environment without daily supervision.
Ability to multi‑task and manage time effectively.
Private workspace free from noise and distraction.
High speed internet with a proper workstation.
Job Details Non‑Exempt position; requires time‑record keeping and eligible for overtime pay.
Essential Functions
Report to Division/Corporate Office/Community daily and adhere to schedule.
Accurate input and retrieval of information from a computer.
Face‑to‑face conversations with customers, co‑workers, and higher‑level managers.
Sit or stand for long periods and move around work environment as needed.
Operate a motor vehicle if applicable.
Comply with company policies and procedures.
Physical Demands
Remain in a stationary position up to 50% of the time.
Frequently lift and/or move up to 10 pounds and occasionally up to 25 pounds.
Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Benefits Of Working With Taylor Morrison
Competitive Compensation
Health Care – Medical, Dental, Vision, and Prescription Drug Coverage
401(k) with company matching contributions
Flexible Spending Accounts
Disability Programs
Employee & Dependent Life Insurance
Vacation & Company Holidays
Tuition Reimbursement
Employee Home Purchase Rebate Program
Home Mortgage Program
Employee Assistance Program (EAP)
Seniority level
Entry level
Employment type
Full‑time
Job function
Marketing and Sales
Referrals increase your chances of interviewing at Taylor Morrison by 2x.
Get notified about new Online Sales Manager jobs in
Seminole County, FL .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Responsibilities
Manage multiple communication channels including incoming calls, email chat, and social media.
Gather and track prospect information utilizing a CRM system to turn leads into Taylor Morrison Homeowners.
Assist with division main line calls which may include warranty, service concerns, and complaint requests.
Schedule onsite, phone, or virtual appointments for the Online Sale Team and/or Onsite Community Sales Managers.
Qualify leads using Taylor Morrison’s Heart of the Home Buying Experience Strategies in alignment with the Internet Sales Scorecard.
Maintain comprehensive knowledge of product, community information, and customer service recovery strategies.
Maintain understanding of Mortgage Lending Basics.
Utilize CRM to ensure accurate, timely customer information throughout the process.
Support the Online Sales Team with follow-up and outbound prospecting efforts.
Build and maintain relationships with Division Sales and Marketing Teams.
Attend regularly scheduled meetings with the Online Sales Team.
Utilize phone management system to ensure all metrics are being met.
Monthly sales commitment and report submission.
About You
Current real estate license.
Live in the Orlando, Florida area to be considered for this remote opportunity.
Weekday and weekend availability.
Proficiency in Microsoft Office applications and strong computer skills.
Solid organizational and planning skills.
Documentation and customer service orientation.
Flexibility to prioritize tasks and meet deadlines.
Proven email, text, video, and phone communication skills.
Ability to maintain focus in an unstructured environment without daily supervision.
Ability to multi‑task and manage time effectively.
Private workspace free from noise and distraction.
High speed internet with a proper workstation.
Job Details Non‑Exempt position; requires time‑record keeping and eligible for overtime pay.
Essential Functions
Report to Division/Corporate Office/Community daily and adhere to schedule.
Accurate input and retrieval of information from a computer.
Face‑to‑face conversations with customers, co‑workers, and higher‑level managers.
Sit or stand for long periods and move around work environment as needed.
Operate a motor vehicle if applicable.
Comply with company policies and procedures.
Physical Demands
Remain in a stationary position up to 50% of the time.
Frequently lift and/or move up to 10 pounds and occasionally up to 25 pounds.
Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Benefits Of Working With Taylor Morrison
Competitive Compensation
Health Care – Medical, Dental, Vision, and Prescription Drug Coverage
401(k) with company matching contributions
Flexible Spending Accounts
Disability Programs
Employee & Dependent Life Insurance
Vacation & Company Holidays
Tuition Reimbursement
Employee Home Purchase Rebate Program
Home Mortgage Program
Employee Assistance Program (EAP)
Seniority level
Entry level
Employment type
Full‑time
Job function
Marketing and Sales
Referrals increase your chances of interviewing at Taylor Morrison by 2x.
Get notified about new Online Sales Manager jobs in
Seminole County, FL .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr