GameStop
Overview
Join to apply for the
Full Time Assistant Store Manager (Store 6043)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using POS system; ensure top-notch guest service.
Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback to Store Manager, and address unsatisfactory performance as directed.
Provide recognition and feedback to store associates; input written feedback into Workday / HR service management system in partnership with the Store Manager.
Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing shifts; ensure knowledge of policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities.
Schedule store associates to follow scheduling guidelines; supervise staffing levels to ensure guest service goals are met.
Approve payroll, manage paid time off, and verify time worked.
Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in good condition.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention; communicate concerns to the Store Manager.
Support the store team in meeting sales, profit, and shrink goals and complete administrative duties.
Perform stock counts, restock merchandise, and organize products on sales floor.
Count and reconcile daily transaction totals; manage closeout paperwork and daily bank deposits.
Verify shipments for discrepancies and conduct inventories; communicate discrepancies to management.
Process defects/recalls and stock pulls; ensure accurate labeling and packing.
Maintain guest and associate safety; report injuries per guidelines.
Maintain store records/files and ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures and opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine, individualized assistance to every guest.
Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Ability to work independently and as part of a team; manage time effectively.
Meet performance expectations for attendance, appearance, safety, and respectful workplace.
Operate Point-of-Sale (POS) system; basic math and alphabetizing skills.
Complete required paperwork properly; follow written or verbal instructions.
Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability.
Handle pressure calmly; be a problem solver and reliable.
Able to work alone; stand/move for extended periods and lift up to 30 lbs.
Benefits Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may be eligible for a bonus and/or other incentives.
Compensation $13.45 - $17.45
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
#J-18808-Ljbffr
Join to apply for the
Full Time Assistant Store Manager (Store 6043)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using POS system; ensure top-notch guest service.
Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback to Store Manager, and address unsatisfactory performance as directed.
Provide recognition and feedback to store associates; input written feedback into Workday / HR service management system in partnership with the Store Manager.
Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing shifts; ensure knowledge of policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities.
Schedule store associates to follow scheduling guidelines; supervise staffing levels to ensure guest service goals are met.
Approve payroll, manage paid time off, and verify time worked.
Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in good condition.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention; communicate concerns to the Store Manager.
Support the store team in meeting sales, profit, and shrink goals and complete administrative duties.
Perform stock counts, restock merchandise, and organize products on sales floor.
Count and reconcile daily transaction totals; manage closeout paperwork and daily bank deposits.
Verify shipments for discrepancies and conduct inventories; communicate discrepancies to management.
Process defects/recalls and stock pulls; ensure accurate labeling and packing.
Maintain guest and associate safety; report injuries per guidelines.
Maintain store records/files and ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures and opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine, individualized assistance to every guest.
Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Ability to work independently and as part of a team; manage time effectively.
Meet performance expectations for attendance, appearance, safety, and respectful workplace.
Operate Point-of-Sale (POS) system; basic math and alphabetizing skills.
Complete required paperwork properly; follow written or verbal instructions.
Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability.
Handle pressure calmly; be a problem solver and reliable.
Able to work alone; stand/move for extended periods and lift up to 30 lbs.
Benefits Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may be eligible for a bonus and/or other incentives.
Compensation $13.45 - $17.45
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
#J-18808-Ljbffr