Hotel Front Desk Manager

Overview We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people.

Responsibilities

Compile occupancy reports and financial information for the general manager

Supervise current front desk staff and hire and train new staff to ensure excellent customer service and adherence to hotel policies

Lead operations at the front desk and ensure guests have an exceptional stay

Engage with hotel guests in person and over the phone, answer questions, and resolve complaints

Handle the front desk budget and order office supplies as needed

Qualifications

1 year of previous experience working in the hospitality industry

2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry

High school diploma or GED

Showcase exceptional multitasking, communication, and management skills

Experience with MS Office and bookkeeping skills desired

Compensation $15 - $17 hourly

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