GameStop
Full Time Assistant Store Manager (Store 7532)
GameStop, Lehighton, Pennsylvania, United States
Overview
Join to apply for the
Full Time Assistant Store Manager (Store 7532)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using the POS system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop\’s guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards guest loyalty program). Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback, and address unsatisfactory performance as directed, ensuring alignment with company and store guest service expectations. Provide recognition and feedback to store associates; regularly input written feedback for each store associate into the HR system in partnership with the Store Manager. Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including policies, inventory control, loss prevention, safety, and ethical responsibilities. Schedule store associates to ensure coverage and optimal guest service; supervise staffing levels to maintain service standards. Approve payroll, enter paid time off, and verify compensation for time worked. Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are in working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention practices; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Balance and reconcile daily transactions in the POS system; complete closeout paperwork and ensure sufficient cash and change; make daily bank deposits per guidelines. Verify shipments for discrepancies and conduct inventories; communicate discrepancies to the Store/ District Manager. Process defectives/recalls and stock pulls accurately; ensure proper labeling and packing lists. Maintain guest and associate safety; report injuries promptly per guidelines. Maintain store records/files and help ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all GameStop policies and procedures as stated in the Associate Handbook and Code of Standards. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Skills and Abilities
Outgoing and welcoming personality with strong people skills. Genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and within a team to perform tasks timely. Meet performance expectations for attendance, appearance, safety, and respectful workplace. Operate POS system and basic mathematics; complete required paperwork properly. Flexible scheduling, including nights, weekends, and some holidays (minimum 3 days/week). Ability to work while standing for extended periods; physical ability to lift up to 30 lbs and perform related tasks. Compliance knowledge including on-boarding and policies; background knowledge may apply for military-based stores. Job descriptions are subject to change at any time based on business needs, including changes to duties, qualifications, and/or key skills. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the ADA and applicable laws. Certain state-specific exceptions may apply. This position accepts applications on an ongoing basis. Candidates should express interest by clicking APPLY. Disclaimer:
GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the ADA and applicable laws. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job\'s responsibilities and assigning additional duties consistent with the position’s purpose. Benefits:
Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives. Compensation:
$10.75 - $14.75 Employment type
Full-time Job function
Sales and Business Development Industries
Retail
#J-18808-Ljbffr
Join to apply for the
Full Time Assistant Store Manager (Store 7532)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using the POS system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop\’s guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards guest loyalty program). Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback, and address unsatisfactory performance as directed, ensuring alignment with company and store guest service expectations. Provide recognition and feedback to store associates; regularly input written feedback for each store associate into the HR system in partnership with the Store Manager. Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including policies, inventory control, loss prevention, safety, and ethical responsibilities. Schedule store associates to ensure coverage and optimal guest service; supervise staffing levels to maintain service standards. Approve payroll, enter paid time off, and verify compensation for time worked. Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are in working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention practices; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Balance and reconcile daily transactions in the POS system; complete closeout paperwork and ensure sufficient cash and change; make daily bank deposits per guidelines. Verify shipments for discrepancies and conduct inventories; communicate discrepancies to the Store/ District Manager. Process defectives/recalls and stock pulls accurately; ensure proper labeling and packing lists. Maintain guest and associate safety; report injuries promptly per guidelines. Maintain store records/files and help ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all GameStop policies and procedures as stated in the Associate Handbook and Code of Standards. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Skills and Abilities
Outgoing and welcoming personality with strong people skills. Genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and within a team to perform tasks timely. Meet performance expectations for attendance, appearance, safety, and respectful workplace. Operate POS system and basic mathematics; complete required paperwork properly. Flexible scheduling, including nights, weekends, and some holidays (minimum 3 days/week). Ability to work while standing for extended periods; physical ability to lift up to 30 lbs and perform related tasks. Compliance knowledge including on-boarding and policies; background knowledge may apply for military-based stores. Job descriptions are subject to change at any time based on business needs, including changes to duties, qualifications, and/or key skills. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the ADA and applicable laws. Certain state-specific exceptions may apply. This position accepts applications on an ongoing basis. Candidates should express interest by clicking APPLY. Disclaimer:
GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the ADA and applicable laws. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job\'s responsibilities and assigning additional duties consistent with the position’s purpose. Benefits:
Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives. Compensation:
$10.75 - $14.75 Employment type
Full-time Job function
Sales and Business Development Industries
Retail
#J-18808-Ljbffr