PetSmart
Overview
Retail Store Manager role at PetSmart. About Life At PetSmart
At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love — a lesson we learn from our pets — and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits
Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Job Summary
PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary by store characteristics and needs. People Leadership:
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture by engaging and listening to associates. Leverages the Voice of Associate tool to listen to and respond to feedback. Creates and posts the store schedule after input from Experience and Process Leader. Facilitates associate experience and development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and retain ownership for results. Communicates changes to the team and adjusts priorities to meet goals and commitments. Addresses associate complaints and grievances. Recognizes associates driving engagement. Ensures all associate reviews are delivered on time. Overall Store Experience:
Leads the associate and pet parent experience; ensures pets in care are safe and healthy. Manages pet parent interactions by phone, in person, or online, and responds to concerns. Builds a store environment focused on delivering exceptional experiences. Evaluates operations and seeks opportunities to improve processes and services. Collaborates with the Store Leadership team to ensure efficient outcomes of in-store and community events, including partnerships with local adoption groups. Maintains store standards and compliance with policies, procedures, and code of ethics. Conducts monthly Core and Services Walks. Prioritizes safety for associates, pets, and pet parents. Manages inventory and in-stock levels. Communicates business and financial objectives with leaders. Reviews in-store cameras to assess safety and coaching needs. Takes action when a sick or injured pet is identified; transports to a vet as needed. Supports opening and closing procedures to uphold the brand promise. Business Management:
Delivers corporate strategy and profitability by executing leadership direction. Analyzes reporting to identify root causes and implements improvement plans. Identifies opportunities to grow the business, drives toward store P&L targets, and manages expenses. Collaborates with home office partners on store work orders and purchase card allocation. Creates and posts schedules and processes payroll weekly within budget. Performs daily, weekly, and monthly reporting and related paperwork. Supports store-related errands as needed. Qualifications
4–6 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Specific vision abilities required; reasonable accommodations available. Occasionally lift and/or move up to 50 pounds; may occasionally require team lifting more than 100 pounds. Noise level is moderate; exposure to pet hair, live animals, and related hazards. Equal Opportunity
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Note
This listing may not reflect the current status of openings. We encourage candidates to check with local PetSmart stores for roles they are actively hiring for. Applicants must be over the age of 18 (except where required by local or state law). For locations in Waterloo, San Francisco, or Los Angeles, fair chance ordinances apply.
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Retail Store Manager role at PetSmart. About Life At PetSmart
At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love — a lesson we learn from our pets — and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits
Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Job Summary
PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary by store characteristics and needs. People Leadership:
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture by engaging and listening to associates. Leverages the Voice of Associate tool to listen to and respond to feedback. Creates and posts the store schedule after input from Experience and Process Leader. Facilitates associate experience and development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and retain ownership for results. Communicates changes to the team and adjusts priorities to meet goals and commitments. Addresses associate complaints and grievances. Recognizes associates driving engagement. Ensures all associate reviews are delivered on time. Overall Store Experience:
Leads the associate and pet parent experience; ensures pets in care are safe and healthy. Manages pet parent interactions by phone, in person, or online, and responds to concerns. Builds a store environment focused on delivering exceptional experiences. Evaluates operations and seeks opportunities to improve processes and services. Collaborates with the Store Leadership team to ensure efficient outcomes of in-store and community events, including partnerships with local adoption groups. Maintains store standards and compliance with policies, procedures, and code of ethics. Conducts monthly Core and Services Walks. Prioritizes safety for associates, pets, and pet parents. Manages inventory and in-stock levels. Communicates business and financial objectives with leaders. Reviews in-store cameras to assess safety and coaching needs. Takes action when a sick or injured pet is identified; transports to a vet as needed. Supports opening and closing procedures to uphold the brand promise. Business Management:
Delivers corporate strategy and profitability by executing leadership direction. Analyzes reporting to identify root causes and implements improvement plans. Identifies opportunities to grow the business, drives toward store P&L targets, and manages expenses. Collaborates with home office partners on store work orders and purchase card allocation. Creates and posts schedules and processes payroll weekly within budget. Performs daily, weekly, and monthly reporting and related paperwork. Supports store-related errands as needed. Qualifications
4–6 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Specific vision abilities required; reasonable accommodations available. Occasionally lift and/or move up to 50 pounds; may occasionally require team lifting more than 100 pounds. Noise level is moderate; exposure to pet hair, live animals, and related hazards. Equal Opportunity
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Note
This listing may not reflect the current status of openings. We encourage candidates to check with local PetSmart stores for roles they are actively hiring for. Applicants must be over the age of 18 (except where required by local or state law). For locations in Waterloo, San Francisco, or Los Angeles, fair chance ordinances apply.
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