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Invited

Banquet Server

Invited, Charlotte, North Carolina, United States, 28245

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Job Description Invited is a dynamic hospitality and service company that has built relationships and enriched lives. We are the largest owner and operator of private clubs nationwide with 130+ clubs offering championship golf, modern workspaces, handcrafted cuisine, resort‑style pools, state‑of‑the‑art racquet facilities and fitness centers.

Job Summary The Banquet Server delivers exceptional food and beverage service to members and guests during events and banquets, applying Invited’s service standards and the three steps of service—warm welcomes, magic moments, and fond farewells. The role focuses on seamless, high‑quality service while managing the dynamic environment of private events.

Reporting Structure Reports to the F&B Director, Banquet Director, Banquet Manager or Restaurant Manager

Day to Day Responsibilities

Uphold service training standards and provide exceptional service throughout events

Execute F&B orders with attentiveness and responsiveness

Maintain knowledge of menus, including special event features and dietary accommodations

Greet members and guests warmly, fostering a positive atmosphere

Address member or guest complaints swiftly using service recovery techniques

Prepare and set up banquet areas, ensuring they are organized, clean and ready for service

Complete daily side work such as stocking supplies and cleaning work areas

Support event setup and breakdown, including table arrangements and décor as needed

Additional Duties

Assist others as needed and take on additional tasks assigned by management

Follow all company, club and department policies, procedures and instructions

Maintain a high level of professionalism and commitment to excellence in interactions with members, colleagues and staff

Follow safe working practices and encourage others to do the same

Take initiative in personal and professional growth and maintain any required certifications relevant to your role

Address and resolve challenges using available resources and work with regional and corporate teams to support club operations

Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success

Wear a clean, neat uniform that meets club standards

About You (Qualifications)

A high school diploma or equivalent

Current Food Handler and Alcohol Server Certifications as required by state and city regulations

Previous experience in food and beverage service, especially in a banquet or event setting

Completion of Invited’s F&B Service Training program

Excellent communication skills with the ability to speak clearly and effectively

Ability to follow instructions and communicate well with team members

Physical Requirements

Must be able to stand, walk and perform physical activities for extended periods

Ability to work in varying temperatures and environments, with potential exposure to dust, fumes or gases

Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending and folding/unfolding as required

Able to lift, carry, push and pull up to 100 lbs occasionally

Effective communication skills, including talking and hearing, with sufficient visual acuity

Primary Tools/Equipment

Trays

POS System

Bottle Opener

Wine Tool

Banquet Chairs and Tables

Work Schedule

Attendance requirements as outlined on the weekly schedule

Additional hours required to meet deadlines, including weekends and/or holidays

What We Offer Invited offers a comprehensive rewards package that reflects our commitment to caring for our team. Base pay is determined by skills, experience, education, location and hours worked.

Benefits

Medical, dental and vision coverage

Life insurance

Short‑term and long‑term disability insurance

401(k) retirement savings plan

Generous paid time off and leave programs

Equal Employment Opportunity Invited is an Equal Employment Opportunity Employer. The job posting outlines general requirements for this position and is not a comprehensive list of duties, responsibilities or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

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