Peachtree Hospitality Management
Guest Services Agent
Peachtree Hospitality Management, Baltimore, Maryland, United States, 21276
Overview
The
Guest Service Agent
is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. Benefits
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund. Responsibilities
Process check-ins and check-outs Secure payment, verify and adjust billing Assist guests with reservations and requests in a friendly, professional and timely manner Adhere to high standards of quality to ensure guest satisfaction Anticipate guest needs and implement creative solutions to provide exceptional service while complying with brand standards Qualifications
Preferred : Team Player — Works well as a member of a group Preferred : Enthusiastic — Shows intense and eager enjoyment and interest Motivations
Preferred : Growth Opportunities — Inspired to perform well by the chance to take on more responsibility Equal Opportunity Notice
This employer is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The
Guest Service Agent
is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. Benefits
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund. Responsibilities
Process check-ins and check-outs Secure payment, verify and adjust billing Assist guests with reservations and requests in a friendly, professional and timely manner Adhere to high standards of quality to ensure guest satisfaction Anticipate guest needs and implement creative solutions to provide exceptional service while complying with brand standards Qualifications
Preferred : Team Player — Works well as a member of a group Preferred : Enthusiastic — Shows intense and eager enjoyment and interest Motivations
Preferred : Growth Opportunities — Inspired to perform well by the chance to take on more responsibility Equal Opportunity Notice
This employer is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr