GameStop
Full Time Assistant Store Manager (Store 6914)
GameStop, Baxter, Minnesota, United States, 56425
Overview
Join to apply for the
Full Time Assistant Store Manager (Store 6914)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; provide correct changes, bag merchandise, give receipts, and ensure top-notch guest service. Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring alignment with company and store guest service expectations. Provide recognition and feedback to store associates concerning performance; input written feedback into Workday / HR system in partnership with the Store Manager. Ensure onboarding and training for all store associates prior to opening or closing shifts; associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities. Schedule store associates following guidelines; supervise staffing to maintain optimal guest service; adhere to opening and closing procedures. Approve payroll, manage paid time off, and verify time worked. Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; conduct bag checks at closing as appropriate; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete administrative duties. Perform store inventory counts, restock merchandise, and organize products to be represented and easily found on the sales floor. Count, balance, and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits according to guidelines. Verify shipments for discrepancies and conduct inventories; communicate discrepancies to management. Process defectives/recalls and stock pulls; label boxes and packing lists accurately. Maintain guest and associate safety; address hazardous situations and report injuries per guidelines. Maintain store records/files; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all company policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication, and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced, changing environment; work independently and in a team. Meet performance expectations, including attendance, appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system; basic math and alphabetizing skills. Complete required paperwork properly; follow instructions; perform financial tasks per policy. Flexible schedule including extended hours, nights, weekends, and some holidays (minimum 3 days/week). Manage pressure, adapt to stress, and solve problems creatively while maintaining guest interactions. Reliable and trustworthy; exercise good judgment. Able to work alone; stand/move up to 12 hours per day. Physical ability to bend, stoop, crouch, reach, climb ladders, and lift up to 30 lbs. Onboarding may include understanding military ranks and insignia for stores on military bases. Job descriptions are subject to change at any time based on business needs. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations available as required by the Americans with Disabilities Act and applicable laws. Pay
$13.88 - $17.88 Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
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Join to apply for the
Full Time Assistant Store Manager (Store 6914)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; provide correct changes, bag merchandise, give receipts, and ensure top-notch guest service. Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring alignment with company and store guest service expectations. Provide recognition and feedback to store associates concerning performance; input written feedback into Workday / HR system in partnership with the Store Manager. Ensure onboarding and training for all store associates prior to opening or closing shifts; associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities. Schedule store associates following guidelines; supervise staffing to maintain optimal guest service; adhere to opening and closing procedures. Approve payroll, manage paid time off, and verify time worked. Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; conduct bag checks at closing as appropriate; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete administrative duties. Perform store inventory counts, restock merchandise, and organize products to be represented and easily found on the sales floor. Count, balance, and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits according to guidelines. Verify shipments for discrepancies and conduct inventories; communicate discrepancies to management. Process defectives/recalls and stock pulls; label boxes and packing lists accurately. Maintain guest and associate safety; address hazardous situations and report injuries per guidelines. Maintain store records/files; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all company policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication, and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced, changing environment; work independently and in a team. Meet performance expectations, including attendance, appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system; basic math and alphabetizing skills. Complete required paperwork properly; follow instructions; perform financial tasks per policy. Flexible schedule including extended hours, nights, weekends, and some holidays (minimum 3 days/week). Manage pressure, adapt to stress, and solve problems creatively while maintaining guest interactions. Reliable and trustworthy; exercise good judgment. Able to work alone; stand/move up to 12 hours per day. Physical ability to bend, stoop, crouch, reach, climb ladders, and lift up to 30 lbs. Onboarding may include understanding military ranks and insignia for stores on military bases. Job descriptions are subject to change at any time based on business needs. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations available as required by the Americans with Disabilities Act and applicable laws. Pay
$13.88 - $17.88 Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
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