Convergys
specialist, Customer Success - Bilingual page is loaded## specialist, Customer Success - Bilinguallocations:
COL Bogota - Cra. 15 #77-50time type:
Full timeposted on:
Posted Todayjob requisition id:
R1664443Job Title:specialist, Customer Success - BilingualJob DescriptionThe Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.Key Requirements:* 2+ years of experience working in a customer service* Prior success in achievement of personal and team sales quota/goals* Experience in high-volume calling* Experience learning new technology and data* Process orientation and ability to follow call scripts* Problem-solving skills* Excellent knowledge of MS Office programs* Experience working with Salesforce.com or similar CRM* Experience or willingness to work from homeKey Responsibilities:* Manage a high volume of customer contacts and communications through phone and email each day* Use contact search and productivity tools to verify contact information is accurate* Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion* Develop a level of product knowledge to speak intelligently to customers and address specific objections* Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems* Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"* Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage* Work with teams and management to promote a positive customer experienceLocation:COL Bogota - Cra. 15 #77-50Language Requirements:English (Required), Spanish (Required)Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,
and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr
COL Bogota - Cra. 15 #77-50time type:
Full timeposted on:
Posted Todayjob requisition id:
R1664443Job Title:specialist, Customer Success - BilingualJob DescriptionThe Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.Key Requirements:* 2+ years of experience working in a customer service* Prior success in achievement of personal and team sales quota/goals* Experience in high-volume calling* Experience learning new technology and data* Process orientation and ability to follow call scripts* Problem-solving skills* Excellent knowledge of MS Office programs* Experience working with Salesforce.com or similar CRM* Experience or willingness to work from homeKey Responsibilities:* Manage a high volume of customer contacts and communications through phone and email each day* Use contact search and productivity tools to verify contact information is accurate* Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion* Develop a level of product knowledge to speak intelligently to customers and address specific objections* Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems* Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"* Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage* Work with teams and management to promote a positive customer experienceLocation:COL Bogota - Cra. 15 #77-50Language Requirements:English (Required), Spanish (Required)Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,
and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr