MCR Hotels
The Housekeeping Manager for The Luxury Collection Hotel Manhattan will be responsible for assisting in managing the housekeeping functions and staff daily to ensure guest rooms, public space, and team member areas are clean and well maintained. This role inspects areas of responsibility and follows up with a plan for improving results, with a focus on continually improving guest and team member satisfaction and maximizing the department’s financial performance. The ideal candidate is highly detail oriented and meticulous with a strong ability to connect and engage with team members and guests alike.
Responsibilities
Verify that guest room status is communicated to the Front Desk in a timely and efficient manner
Inspect guestrooms daily
Utilize a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments
Inventory stock to ensure adequate supplies
Supervise an effective inspection program for all guestrooms and public space
Understand the impact of the department’s operations on the overall hotel success
Verify all team members have proper supplies, equipment, and uniforms
Communicate areas that need attention to staff and follow up to ensure completion
Participate in departmental meetings and continually communicate a clear and consistent message regarding departmental goals to produce desired results
Use all available on-the-job training tools to train new Room Attendants and provide follow-up training as needed
Establish and maintain open, collaborative relationships with team members
Participate in scheduling team members to business demands and tracking team members’ time and attendance
Verify team members understand expectations and parameters
Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
Supervise staffing levels to ensure that guest housekeeping, operational needs, and financial objectives are met
Observe behaviors of team members and provide feedback to individuals
Participate in an on-going team member recognition program
Solicit team member feedback, utilize an open-door policy, and review team member satisfaction results to identify and address problems or concerns
Participate in the development and implementation of corrective action plans to improve guest satisfaction
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
Respond to and handle guest problems and complaints
Other duties as assigned
Requirements
High school diploma or equivalent
2 years’ experience in hotel housekeeping or related field
Effective communication both verbally and written
Effective listening skills to understand and clarify concerns from team and guests
Experience working in a labor organized environment preferred
Organizational skills and attention to detail
Proficient in the use of Microsoft Office
Excellent time management
A can-do attitude and a hands-on approach
A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
Our Company
MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won multiple awards for hotel development and design.
What we offer / What’s in it for you?
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members
Location: Jersey City, NJ
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Responsibilities
Verify that guest room status is communicated to the Front Desk in a timely and efficient manner
Inspect guestrooms daily
Utilize a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments
Inventory stock to ensure adequate supplies
Supervise an effective inspection program for all guestrooms and public space
Understand the impact of the department’s operations on the overall hotel success
Verify all team members have proper supplies, equipment, and uniforms
Communicate areas that need attention to staff and follow up to ensure completion
Participate in departmental meetings and continually communicate a clear and consistent message regarding departmental goals to produce desired results
Use all available on-the-job training tools to train new Room Attendants and provide follow-up training as needed
Establish and maintain open, collaborative relationships with team members
Participate in scheduling team members to business demands and tracking team members’ time and attendance
Verify team members understand expectations and parameters
Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
Supervise staffing levels to ensure that guest housekeeping, operational needs, and financial objectives are met
Observe behaviors of team members and provide feedback to individuals
Participate in an on-going team member recognition program
Solicit team member feedback, utilize an open-door policy, and review team member satisfaction results to identify and address problems or concerns
Participate in the development and implementation of corrective action plans to improve guest satisfaction
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
Respond to and handle guest problems and complaints
Other duties as assigned
Requirements
High school diploma or equivalent
2 years’ experience in hotel housekeeping or related field
Effective communication both verbally and written
Effective listening skills to understand and clarify concerns from team and guests
Experience working in a labor organized environment preferred
Organizational skills and attention to detail
Proficient in the use of Microsoft Office
Excellent time management
A can-do attitude and a hands-on approach
A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
Our Company
MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won multiple awards for hotel development and design.
What we offer / What’s in it for you?
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members
Location: Jersey City, NJ
#J-18808-Ljbffr