VCA Animal Hospitals
Client Service Representative
VCA Animal Hospitals, Northeast Ithaca, New York, United States
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Client Service Representative
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VCA Animal Hospitals We are seeking an experienced Client Service Representative to join our Veterinary team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You The Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is responsible for: Customer service functions, including: greeting visitors, answering telephones, while supporting the client experience Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Salary will vary with experience $18.50 - $20.00 Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: General Business, Other, and Health Care Provider Industries: Veterinary Services
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Client Service Representative
role at
VCA Animal Hospitals We are seeking an experienced Client Service Representative to join our Veterinary team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You The Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is responsible for: Customer service functions, including: greeting visitors, answering telephones, while supporting the client experience Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Salary will vary with experience $18.50 - $20.00 Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: General Business, Other, and Health Care Provider Industries: Veterinary Services
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