GILLMAN HOME CENTER
Brookville location. This job posting is for our Brookville location.
The Inside Sales Specialist will assist customers and contractors with any project needs. This is a full-time position, 40 hours/week, Monday through Friday, 7:00am - 4:00pm.
Essential Functions
Provide excellent service to customers.
Treat all team members, vendors, and customers with courtesy and respect.
Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add-on sales when appropriate.
Become well educated in the product lines available to GHC. Seek continued education on changes to available product lines. Stay educated on industry trends.
Utilize various software to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions.
Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
Explain orders to customers and obtain their sign-off before placing any purchase orders.
Order product in correct color, size and quantity from the vendor. Inform vendor and Sales Manager of discrepancies or issues with orders. Process returns and follow up to ensure credits are issued.
Ensure that all product is invoiced before leaving the store.
Research credits, returns, and late payments as needed.
Follow up with customers from quote to project completion.
Work with the Sales Manager to resolve customer complaints, product damage, or other issues.
Perform necessary customer service tasks including, but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
Perform tasks such as answering the telephone, stocking and organizing the lumber desk area, and maintaining a clean and orderly workspace.
Perform department head duties including front and face, cycle counts, price updates and other inventory maintenance as needed.
Prioritize taking care of customers while working in your area.
Assist in other departments as necessary.
Provide services to customers at point of sale, including running register, bagging items, assisting with loading products, and answering inquiries.
Open and close the store as assigned.
Maintain a safe working environment. Identify and report safety issues or concerns to management.
Follow all company policies and procedures.
Other duties as assigned.
Work Competencies
Customer Service
Teamwork
Attention to detail
Follow-up
Supervisory Responsibility: This position does not directly supervise anyone.
Work Environment While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually moderate.
Physical Requirements The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
Prolonged periods of sitting, standing and walking throughout the day.
Occasionally lift up to 10 lbs.
Position Type and Expected Hours of Work This is a full-time position, 40 hours/week, Monday through Friday, 7:00am - 4:00pm.
Required Education and Experience
High school diploma or GED; or 1-3 years of related experience or training; or the equivalent combination of education and experience.
3+ years of experience in the building materials/construction industry
1+ years customer service experience
Retail experience a plus
Benefits Offered
Medical Insurance
Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
401k plan with employer contribution
Free $25k Life Insurance Plan
Employee discount
Vacation time
Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.
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The Inside Sales Specialist will assist customers and contractors with any project needs. This is a full-time position, 40 hours/week, Monday through Friday, 7:00am - 4:00pm.
Essential Functions
Provide excellent service to customers.
Treat all team members, vendors, and customers with courtesy and respect.
Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add-on sales when appropriate.
Become well educated in the product lines available to GHC. Seek continued education on changes to available product lines. Stay educated on industry trends.
Utilize various software to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions.
Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
Explain orders to customers and obtain their sign-off before placing any purchase orders.
Order product in correct color, size and quantity from the vendor. Inform vendor and Sales Manager of discrepancies or issues with orders. Process returns and follow up to ensure credits are issued.
Ensure that all product is invoiced before leaving the store.
Research credits, returns, and late payments as needed.
Follow up with customers from quote to project completion.
Work with the Sales Manager to resolve customer complaints, product damage, or other issues.
Perform necessary customer service tasks including, but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
Perform tasks such as answering the telephone, stocking and organizing the lumber desk area, and maintaining a clean and orderly workspace.
Perform department head duties including front and face, cycle counts, price updates and other inventory maintenance as needed.
Prioritize taking care of customers while working in your area.
Assist in other departments as necessary.
Provide services to customers at point of sale, including running register, bagging items, assisting with loading products, and answering inquiries.
Open and close the store as assigned.
Maintain a safe working environment. Identify and report safety issues or concerns to management.
Follow all company policies and procedures.
Other duties as assigned.
Work Competencies
Customer Service
Teamwork
Attention to detail
Follow-up
Supervisory Responsibility: This position does not directly supervise anyone.
Work Environment While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually moderate.
Physical Requirements The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
Prolonged periods of sitting, standing and walking throughout the day.
Occasionally lift up to 10 lbs.
Position Type and Expected Hours of Work This is a full-time position, 40 hours/week, Monday through Friday, 7:00am - 4:00pm.
Required Education and Experience
High school diploma or GED; or 1-3 years of related experience or training; or the equivalent combination of education and experience.
3+ years of experience in the building materials/construction industry
1+ years customer service experience
Retail experience a plus
Benefits Offered
Medical Insurance
Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
401k plan with employer contribution
Free $25k Life Insurance Plan
Employee discount
Vacation time
Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.
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