H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and the omni-channel experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Effectively promote and sell products Actively promote the Customer Loyalty App and in-store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices and processes Contribute to a clean and tidy sales floor and back of house Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni-service tools and in-store tech services/tools Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
Who You Are As a Sales Advisor, you are passionate about fashion and everything we create in-store Motivated by giving customers a great experience You are communicative, creative and curious, motivated, flexible, decisive, and action-oriented You enjoy working in a collaborative and dynamic environment You have sales experience in a dynamic and collaborative environment applicable to your role Experience with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and inclusive workplaces We are a values-driven organization guided by seven values Access to Colleague Resource Groups for community and networking Inclusive company where you’re encouraged to be yourself at work Access to a global talent community with opportunities for career growth Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and paid time off Employee discount at H&M, Other Stories and COS Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associates Pay Rate $15.25 per hour This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company\'s discretion. H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us. We do not provide direct links here; please refer to the official channels for accommodation requests. Benefits
We offer attractive benefits and development opportunities. All employees receive a staff discount card usable on all H&M Group brands. Brands include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET and Afound. Employees are included in the H&M Incentive Program (HIP). Local markets offer additional benefits that may vary by country and employment type. Inclusion & Diversity
H&M is part of H&M Group and is committed to inclusive, diverse and equitable workplaces. We strive for a fair and equal process in recruitment and ask that you not attach a cover letter to avoid unintentional biases. Company Description
H&M is a fashion brand offering latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our idea is fashion and quality at the best price in a sustainable way. Learn more about H&M here. Assessment Tool
We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions in some stores. The assessment is optional. If you choose to complete it, your score is one factor considered by the hiring team. If you need an alternative method, contact recruitment_support@hm.com. Details on data handling are provided in our privacy notices. We do not sell applicant data or use it to train AI models. This description includes information about cookies and data handling related to the application process.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and the omni-channel experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Effectively promote and sell products Actively promote the Customer Loyalty App and in-store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices and processes Contribute to a clean and tidy sales floor and back of house Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni-service tools and in-store tech services/tools Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
Who You Are As a Sales Advisor, you are passionate about fashion and everything we create in-store Motivated by giving customers a great experience You are communicative, creative and curious, motivated, flexible, decisive, and action-oriented You enjoy working in a collaborative and dynamic environment You have sales experience in a dynamic and collaborative environment applicable to your role Experience with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and inclusive workplaces We are a values-driven organization guided by seven values Access to Colleague Resource Groups for community and networking Inclusive company where you’re encouraged to be yourself at work Access to a global talent community with opportunities for career growth Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and paid time off Employee discount at H&M, Other Stories and COS Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associates Pay Rate $15.25 per hour This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company\'s discretion. H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us. We do not provide direct links here; please refer to the official channels for accommodation requests. Benefits
We offer attractive benefits and development opportunities. All employees receive a staff discount card usable on all H&M Group brands. Brands include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET and Afound. Employees are included in the H&M Incentive Program (HIP). Local markets offer additional benefits that may vary by country and employment type. Inclusion & Diversity
H&M is part of H&M Group and is committed to inclusive, diverse and equitable workplaces. We strive for a fair and equal process in recruitment and ask that you not attach a cover letter to avoid unintentional biases. Company Description
H&M is a fashion brand offering latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our idea is fashion and quality at the best price in a sustainable way. Learn more about H&M here. Assessment Tool
We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions in some stores. The assessment is optional. If you choose to complete it, your score is one factor considered by the hiring team. If you need an alternative method, contact recruitment_support@hm.com. Details on data handling are provided in our privacy notices. We do not sell applicant data or use it to train AI models. This description includes information about cookies and data handling related to the application process.
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