Mass Markets
Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Looking to add an experienced Call Center Client Account Manager II to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates should be strong public speakers, excellent at building professional relationships, demonstrate a high degree of ownership, and possess a strong work ethic. This is a full-time position and requires the employee to report to the office and travel up to 20% of their time. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Position Responsibilities
Develop a detailed understanding of client products and services
Process design and implementation
Client scorecards and business reviews
Ongoing continuous improvement
Issue identification and resolution
Project management of new launches and initiatives
Program efficiency and financial performance
Candidate Qualifications Are you a good fit for this position?
It’s about building relationships and turning knowledge gained in training into customer wins. Representatives provide over-the-phone customer service, sales, and technical support. We offer world-class training, and positive, driven, and confident applicants are encouraged to apply. Ideal candidates are highly motivated, energetic, and dedicated.
Required
Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
Ability to read and speak English fluently
Wired, high-speed internet connection (Download speed 20Mbps+)
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ WPM)
Ability to work regularly scheduled shifts within hours of operation including training period
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and ability to learn new systems
Reliable with regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow up on customer issues
Aptitude for conflict resolution, problem solving, and negotiation
Customer service oriented (empathetic, responsive, patient, conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
Ability to thrive in a fast-paced environment with change and ambiguity
Excellent interpersonal skills and ability to build relationships with team and customers
Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center
State or Federal work experience
Compensation and Benefits At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and a variety of benefits and incentives are offered to support and reward team members.
What You Can Expect From MCI We offer benefits that go beyond a paycheck, including:
Paid Time Off (PTO) and paid holidays
Incentives and rewards with cash bonuses and prizes
Health benefits for full-time employees after 60 days; MEC medical plans after 30 days
Retirement savings where available
Disability and life insurance options
Supplemental insurance (accident and critical illness)
Career growth with internal promotion opportunities
Paid training
Team-oriented, engaging work environment
Casual dress code
Conditions of Employment All MCI locations: Must be authorized to work in the country where the job is based.
Willingness to submit to up to a Level II background and/or security investigation with fingerprint; job offers contingent on results.
Willingness to submit to drug screening; job offers contingent on results.
Reasonable Accommodation In accordance with the ADA, MCI provides reasonable accommodations to qualified applicants or employees with disabilities upon request, unless it would cause undue hardship. For accommodations, please contact Human Resources.
Equal Opportunity Employer MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. We do not discriminate on any protected characteristic. We evaluate qualified applicants with criminal histories in a manner consistent with local and federal requirements.
About MCI (Parent Company) MCI helps clients address CX and DX challenges with industry-leading solutions in CX, DX, and IT services, including BPO, staff augmentation, and more. MCI employs 10,000+ individuals with 150+ client partners across multiple brands and locations.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
IT Services and IT Consulting
Get notified about new Client Account Manager jobs in Mesilla, NM.
#J-18808-Ljbffr
Looking to add an experienced Call Center Client Account Manager II to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates should be strong public speakers, excellent at building professional relationships, demonstrate a high degree of ownership, and possess a strong work ethic. This is a full-time position and requires the employee to report to the office and travel up to 20% of their time. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Position Responsibilities
Develop a detailed understanding of client products and services
Process design and implementation
Client scorecards and business reviews
Ongoing continuous improvement
Issue identification and resolution
Project management of new launches and initiatives
Program efficiency and financial performance
Candidate Qualifications Are you a good fit for this position?
It’s about building relationships and turning knowledge gained in training into customer wins. Representatives provide over-the-phone customer service, sales, and technical support. We offer world-class training, and positive, driven, and confident applicants are encouraged to apply. Ideal candidates are highly motivated, energetic, and dedicated.
Required
Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
Ability to read and speak English fluently
Wired, high-speed internet connection (Download speed 20Mbps+)
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ WPM)
Ability to work regularly scheduled shifts within hours of operation including training period
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and ability to learn new systems
Reliable with regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow up on customer issues
Aptitude for conflict resolution, problem solving, and negotiation
Customer service oriented (empathetic, responsive, patient, conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
Ability to thrive in a fast-paced environment with change and ambiguity
Excellent interpersonal skills and ability to build relationships with team and customers
Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center
State or Federal work experience
Compensation and Benefits At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and a variety of benefits and incentives are offered to support and reward team members.
What You Can Expect From MCI We offer benefits that go beyond a paycheck, including:
Paid Time Off (PTO) and paid holidays
Incentives and rewards with cash bonuses and prizes
Health benefits for full-time employees after 60 days; MEC medical plans after 30 days
Retirement savings where available
Disability and life insurance options
Supplemental insurance (accident and critical illness)
Career growth with internal promotion opportunities
Paid training
Team-oriented, engaging work environment
Casual dress code
Conditions of Employment All MCI locations: Must be authorized to work in the country where the job is based.
Willingness to submit to up to a Level II background and/or security investigation with fingerprint; job offers contingent on results.
Willingness to submit to drug screening; job offers contingent on results.
Reasonable Accommodation In accordance with the ADA, MCI provides reasonable accommodations to qualified applicants or employees with disabilities upon request, unless it would cause undue hardship. For accommodations, please contact Human Resources.
Equal Opportunity Employer MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. We do not discriminate on any protected characteristic. We evaluate qualified applicants with criminal histories in a manner consistent with local and federal requirements.
About MCI (Parent Company) MCI helps clients address CX and DX challenges with industry-leading solutions in CX, DX, and IT services, including BPO, staff augmentation, and more. MCI employs 10,000+ individuals with 150+ client partners across multiple brands and locations.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
IT Services and IT Consulting
Get notified about new Client Account Manager jobs in Mesilla, NM.
#J-18808-Ljbffr