Amazon Web Services (AWS)
Principal, Customer Success Specialist - GenAI, AWS Specialist and Partner Organ
Amazon Web Services (AWS), New York, New York, us, 10261
Principal, Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
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Principal, Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
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Amazon Web Services (AWS) Job Overview
As Principal, Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive enterprise adoption and measurable customer business value realization for AWS generative AI services. You will develop and execute comprehensive customer success strategies, architect frameworks, programs, and playbooks that enable AWS teams and partners to unlock value through optimal adoption of AWS generative AI services. This role combines strategic thinking with operational excellence and technical aptitude in generative AI to create scalable mechanisms and assets that transform customer success delivery. Key Responsibilities
Develop and execute success plans aligned with customer enterprise adoption strategies and business goals. Scale customer success programs across service domains and partner success teams. Engage with customer personas to understand needs, design tailored workshops, and enablement programs. Secure executive alignment and stakeholder buy-in for adoption initiatives. Create and maintain best practices, implementation guides, and training materials. Track adoption metrics, analyze effectiveness, and develop governance frameworks for scalable adoption. Monitor customer health, proactively address risks, and drive customer advocacy. Collect and communicate customer feedback for product improvements. About the Team & Culture
AWS values diverse experiences and encourages candidates from all backgrounds to apply. We promote work-life balance, inclusion, mentorship, and career growth, fostering a culture of curiosity and continuous learning. Basic Qualifications
Bachelor’s degree in relevant fields or 5 years of related experience. 5+ years in Generative AI / AI / ML. 10+ years in customer success, go-to-market roles, or management consulting in high-tech. Experience engaging with senior executives and technologists. Ability to travel up to 15%. Preferred Qualifications
Experience with AWS cloud computing or SaaS, especially in GenAI/AI. Advanced degree in AI/ML or MBA. Strong communication skills for diverse audiences. Note: This job posting is active and will remain until filled.
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Join to apply for the
Principal, Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
role at
Amazon Web Services (AWS) Job Overview
As Principal, Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive enterprise adoption and measurable customer business value realization for AWS generative AI services. You will develop and execute comprehensive customer success strategies, architect frameworks, programs, and playbooks that enable AWS teams and partners to unlock value through optimal adoption of AWS generative AI services. This role combines strategic thinking with operational excellence and technical aptitude in generative AI to create scalable mechanisms and assets that transform customer success delivery. Key Responsibilities
Develop and execute success plans aligned with customer enterprise adoption strategies and business goals. Scale customer success programs across service domains and partner success teams. Engage with customer personas to understand needs, design tailored workshops, and enablement programs. Secure executive alignment and stakeholder buy-in for adoption initiatives. Create and maintain best practices, implementation guides, and training materials. Track adoption metrics, analyze effectiveness, and develop governance frameworks for scalable adoption. Monitor customer health, proactively address risks, and drive customer advocacy. Collect and communicate customer feedback for product improvements. About the Team & Culture
AWS values diverse experiences and encourages candidates from all backgrounds to apply. We promote work-life balance, inclusion, mentorship, and career growth, fostering a culture of curiosity and continuous learning. Basic Qualifications
Bachelor’s degree in relevant fields or 5 years of related experience. 5+ years in Generative AI / AI / ML. 10+ years in customer success, go-to-market roles, or management consulting in high-tech. Experience engaging with senior executives and technologists. Ability to travel up to 15%. Preferred Qualifications
Experience with AWS cloud computing or SaaS, especially in GenAI/AI. Advanced degree in AI/ML or MBA. Strong communication skills for diverse audiences. Note: This job posting is active and will remain until filled.
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