Amazon Web Services (aws)
Principal, Customer Success Specialist - GenAI, AWS Specialist an...
Amazon Web Services (aws) - Cupertino, California, United States, 95014
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Principal, Customer Success Specialist - GenAI, AWS Specialist and Partner Organization Join to apply for the
Principal, Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
role at
Amazon Web Services (AWS)
In order to make an application, simply read through the following job description and make sure to attach relevant documents. Description As Principal, Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive enterprise adoption and measurable customer business value realization for AWS generative AI services by developing and executing comprehensive customer success strategies. You will architect frameworks, programs, and playbooks that enable AWS teams and partners to unlock value for customers through optimal adoption of AWS generative AI services. This role combines strategic thinking with operational excellence and generative AI technical aptitude to create scalable mechanisms and assets that transform how AWS and our partners deliver customer success. You will maintain in-depth knowledge of AWS's Generative AI services and related areas to build strong relationships with field teams and customers. By driving adoption of Generative AI technologies, you will play a pivotal role in propelling AWS's revenue growth and helping customers stay ahead in a rapidly evolving landscape. You will articulate AWS’ Gen AI strategy, conduct executive conversations on the transformational possibilities of generative AI and data, and help customers navigate relevant features for their use cases. You can describe the “why” and “what” of generative AI use cases at a 200-level, with detailed “how” explanations provided by solution architects. Key job responsibilities Strategic Customer Engagement
Develop and execute success plans aligned with customer enterprise adoption strategies and business goals. Scale customer success programs through service domain teams and partner success teams. Engage with customer personas to understand needs and challenges; design tailored workshops and enablement programs. Secure executive alignment and stakeholder buy-in for adoption initiatives and advocacy programs. Adoption Program Development
Create and maintain best practices documentation, implementation guides, and training materials. Track and analyze adoption metrics to measure effectiveness and identify improvement areas. Develop governance frameworks for sustainable adoption at scale. Customer Success Management
Monitor customer health dashboards; proactively address risks and barriers. Drive customer advocacy through success stories and advocacy programs. Product Feedback Loop
Collect and communicate customer feedback to Go-To-Market teams. Analyze customer requests and pain points for product improvements. About The Team Why AWS? AWS is the world’s most comprehensive cloud platform, trusted by startups to Global 500 companies for its innovation and broad suite of services. Diverse Experiences: AWS encourages candidates from varied backgrounds, even if they do not meet all preferred qualifications. Work/Life Balance: We value flexibility and support work-life harmony. Inclusive Culture: Our affinity groups foster inclusion and celebrate differences. Mentorship & Growth: We provide resources for professional development and career advancement. Basic Qualifications
Bachelor’s degree in relevant fields or 5 years of product management, go-to-market, or sales experience. 5+ years in Generative AI / AI / ML. 10+ years in tech industry with a focus on customer success or related roles. Experience influencing senior executives and partners on complex tech solutions. Ability to travel up to 15% as needed. Preferred Qualifications
Experience with AWS cloud or SaaS, especially in GenAI/AI. Advanced degree in AI/ML or MBA. Strong communication skills for diverse audiences and building brand presence.
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Principal, Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
role at
Amazon Web Services (AWS)
In order to make an application, simply read through the following job description and make sure to attach relevant documents. Description As Principal, Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive enterprise adoption and measurable customer business value realization for AWS generative AI services by developing and executing comprehensive customer success strategies. You will architect frameworks, programs, and playbooks that enable AWS teams and partners to unlock value for customers through optimal adoption of AWS generative AI services. This role combines strategic thinking with operational excellence and generative AI technical aptitude to create scalable mechanisms and assets that transform how AWS and our partners deliver customer success. You will maintain in-depth knowledge of AWS's Generative AI services and related areas to build strong relationships with field teams and customers. By driving adoption of Generative AI technologies, you will play a pivotal role in propelling AWS's revenue growth and helping customers stay ahead in a rapidly evolving landscape. You will articulate AWS’ Gen AI strategy, conduct executive conversations on the transformational possibilities of generative AI and data, and help customers navigate relevant features for their use cases. You can describe the “why” and “what” of generative AI use cases at a 200-level, with detailed “how” explanations provided by solution architects. Key job responsibilities Strategic Customer Engagement
Develop and execute success plans aligned with customer enterprise adoption strategies and business goals. Scale customer success programs through service domain teams and partner success teams. Engage with customer personas to understand needs and challenges; design tailored workshops and enablement programs. Secure executive alignment and stakeholder buy-in for adoption initiatives and advocacy programs. Adoption Program Development
Create and maintain best practices documentation, implementation guides, and training materials. Track and analyze adoption metrics to measure effectiveness and identify improvement areas. Develop governance frameworks for sustainable adoption at scale. Customer Success Management
Monitor customer health dashboards; proactively address risks and barriers. Drive customer advocacy through success stories and advocacy programs. Product Feedback Loop
Collect and communicate customer feedback to Go-To-Market teams. Analyze customer requests and pain points for product improvements. About The Team Why AWS? AWS is the world’s most comprehensive cloud platform, trusted by startups to Global 500 companies for its innovation and broad suite of services. Diverse Experiences: AWS encourages candidates from varied backgrounds, even if they do not meet all preferred qualifications. Work/Life Balance: We value flexibility and support work-life harmony. Inclusive Culture: Our affinity groups foster inclusion and celebrate differences. Mentorship & Growth: We provide resources for professional development and career advancement. Basic Qualifications
Bachelor’s degree in relevant fields or 5 years of product management, go-to-market, or sales experience. 5+ years in Generative AI / AI / ML. 10+ years in tech industry with a focus on customer success or related roles. Experience influencing senior executives and partners on complex tech solutions. Ability to travel up to 15% as needed. Preferred Qualifications
Experience with AWS cloud or SaaS, especially in GenAI/AI. Advanced degree in AI/ML or MBA. Strong communication skills for diverse audiences and building brand presence.
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