Empyrean
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Client Service Manager
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Empyrean 18 hours ago Be among the first 25 applicants Join to apply for the
Client Service Manager
role at
Empyrean Get AI-powered advice on this job and more exclusive features. Company Description
The Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Client Service Manager is accountable for all aspects of benefits administration delivery for their clients both internally and externally to clients. The Client Service Manager is responsible for the financial success of aligned clients in support of the Client Service Group financial goals. From a people management perspective, the Client Service Manager directly manages aligned Business Analysts. The Client Service Manager role requires a strong Project Management background. Build and manage trusted client partnership; manage client satisfaction Create and manage client Open Items List, Project Plan, Open Enrollment, and all other one-time projects Ensure the appropriate integration between the administrative and Shared Services teams (COBRA, BPSS, Service Center) Ensure the quality delivery of all services as per the client’s Statement of Work Manage and is accountable for client Profit & Loss results Work with Director to ensure the accurate recognition and collection of Out of Scope revenue and upsell opportunities in support of meeting the Client Service Group’s revenue targets Manage client resource needs and escalate staffing shortages to the Director Directly manage aligned Business Analysts and is accountable for the performance, growth, and engagement of aligned resources; leverage aligned resources to generate results Hold aligned resources accountable for behaviors that support Empyrean’s policies and procedures Build and manage trusted client partnership; manage clients satisfaction in conjunction with the implementation manager Create and maintain client Project Plans, Open Items List, Status Calls and Correspondence for each implementation Manage and coordinate the Client Team Business Analyst resources aligned to an implementation project Responsible for ensuring that the testing of all new functionality, including creation of test plans, test population identification and execution of test plans are completed successfully by the aligned resource team Review and ensure that the client specific processing guides are available by the go live date Coordinate with the finance department on all financial set up and administration for the client
Company Description
The Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Client Service Manager is accountable for all aspects of benefits administration delivery for their clients both internally and externally to clients. The Client Service Manager is responsible for the financial success of aligned clients in support of the Client Service Group financial goals. From a people management perspective, the Client Service Manager directly manages aligned Business Analysts. The Client Service Manager role requires a strong Project Management background.
Essential Duties And Responsibilities
Build and manage trusted client partnership; manage client satisfaction Create and manage client Open Items List, Project Plan, Open Enrollment, and all other one-time projects Ensure the appropriate integration between the administrative and Shared Services teams (COBRA, BPSS, Service Center) Ensure the quality delivery of all services as per the client’s Statement of Work Manage and is accountable for client Profit & Loss results Work with Director to ensure the accurate recognition and collection of Out of Scope revenue and upsell opportunities in support of meeting the Client Service Group’s revenue targets Manage client resource needs and escalate staffing shortages to the Director Directly manage aligned Business Analysts and is accountable for the performance, growth, and engagement of aligned resources; leverage aligned resources to generate results Hold aligned resources accountable for behaviors that support Empyrean’s policies and procedures Build and manage trusted client partnership; manage clients satisfaction in conjunction with the implementation manager Create and maintain client Project Plans, Open Items List, Status Calls and Correspondence for each implementation Manage and coordinate the Client Team Business Analyst resources aligned to an implementation project Responsible for ensuring that the testing of all new functionality, including creation of test plans, test population identification and execution of test plans are completed successfully by the aligned resource team Review and ensure that the client specific processing guides are available by the go live date Coordinate with the finance department on all financial set up and administration for the client
Nonessential Duties And Responsibilities
Participate in Business Development Activities, including but not limited to client demos, site visits, and RFP information collection Participate in prospective employee interviews and work closely with HR on recruiting efforts
Required Skills And Abilities
Excellent customer focus/service orientation Excellent written and verbal communication skills Strong MS Office suite skills Continuous improvement and team work mindset Able to effectively estimate, negotiate, acquire, and manage resources, including people and budgets Proven ability to establish the critical path in the most complex client situations and able to manage to it in order to meet deadlines Proactive in working and resolving conflicts among team members Able to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunities Proficient in coaching others
Knowledge, Experience And/Or Education Requirements
Bachelor’s degree preferred but not required In lieu of Bachelor’s degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field 2+ years of project management experience managing multifaceted projects and teams, including on-site and virtual management. Previous benefits administration and client consulting experience Advanced knowledge of benefits business, including products and services, operations, and delivery Knowledge of general system environment and process flow Regulatory and legislative knowledge in aligned service area (Health & Welfare) Basic knowledge of overall financial management Understanding of benefits outsourcing systems and application platform Excellent knowledge of project management tools and techniques, following best practice to initiate, take responsibility for, and achieve defined project outcomes Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered
Other Requirements
Ability to travel on as needed basis (up to 10%) Must be available outside of core business hours on as needed basis
Empyrean is an Equal Opportunity Employer: including disability and veterans Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Human Resources Services Referrals increase your chances of interviewing at Empyrean by 2x Sign in to set job alerts for “Client Services Manager” roles.
Client Relations and Development Manager- 3255820
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Client Service Manager
role at
Empyrean 18 hours ago Be among the first 25 applicants Join to apply for the
Client Service Manager
role at
Empyrean Get AI-powered advice on this job and more exclusive features. Company Description
The Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Client Service Manager is accountable for all aspects of benefits administration delivery for their clients both internally and externally to clients. The Client Service Manager is responsible for the financial success of aligned clients in support of the Client Service Group financial goals. From a people management perspective, the Client Service Manager directly manages aligned Business Analysts. The Client Service Manager role requires a strong Project Management background. Build and manage trusted client partnership; manage client satisfaction Create and manage client Open Items List, Project Plan, Open Enrollment, and all other one-time projects Ensure the appropriate integration between the administrative and Shared Services teams (COBRA, BPSS, Service Center) Ensure the quality delivery of all services as per the client’s Statement of Work Manage and is accountable for client Profit & Loss results Work with Director to ensure the accurate recognition and collection of Out of Scope revenue and upsell opportunities in support of meeting the Client Service Group’s revenue targets Manage client resource needs and escalate staffing shortages to the Director Directly manage aligned Business Analysts and is accountable for the performance, growth, and engagement of aligned resources; leverage aligned resources to generate results Hold aligned resources accountable for behaviors that support Empyrean’s policies and procedures Build and manage trusted client partnership; manage clients satisfaction in conjunction with the implementation manager Create and maintain client Project Plans, Open Items List, Status Calls and Correspondence for each implementation Manage and coordinate the Client Team Business Analyst resources aligned to an implementation project Responsible for ensuring that the testing of all new functionality, including creation of test plans, test population identification and execution of test plans are completed successfully by the aligned resource team Review and ensure that the client specific processing guides are available by the go live date Coordinate with the finance department on all financial set up and administration for the client
Company Description
The Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Client Service Manager is accountable for all aspects of benefits administration delivery for their clients both internally and externally to clients. The Client Service Manager is responsible for the financial success of aligned clients in support of the Client Service Group financial goals. From a people management perspective, the Client Service Manager directly manages aligned Business Analysts. The Client Service Manager role requires a strong Project Management background.
Essential Duties And Responsibilities
Build and manage trusted client partnership; manage client satisfaction Create and manage client Open Items List, Project Plan, Open Enrollment, and all other one-time projects Ensure the appropriate integration between the administrative and Shared Services teams (COBRA, BPSS, Service Center) Ensure the quality delivery of all services as per the client’s Statement of Work Manage and is accountable for client Profit & Loss results Work with Director to ensure the accurate recognition and collection of Out of Scope revenue and upsell opportunities in support of meeting the Client Service Group’s revenue targets Manage client resource needs and escalate staffing shortages to the Director Directly manage aligned Business Analysts and is accountable for the performance, growth, and engagement of aligned resources; leverage aligned resources to generate results Hold aligned resources accountable for behaviors that support Empyrean’s policies and procedures Build and manage trusted client partnership; manage clients satisfaction in conjunction with the implementation manager Create and maintain client Project Plans, Open Items List, Status Calls and Correspondence for each implementation Manage and coordinate the Client Team Business Analyst resources aligned to an implementation project Responsible for ensuring that the testing of all new functionality, including creation of test plans, test population identification and execution of test plans are completed successfully by the aligned resource team Review and ensure that the client specific processing guides are available by the go live date Coordinate with the finance department on all financial set up and administration for the client
Nonessential Duties And Responsibilities
Participate in Business Development Activities, including but not limited to client demos, site visits, and RFP information collection Participate in prospective employee interviews and work closely with HR on recruiting efforts
Required Skills And Abilities
Excellent customer focus/service orientation Excellent written and verbal communication skills Strong MS Office suite skills Continuous improvement and team work mindset Able to effectively estimate, negotiate, acquire, and manage resources, including people and budgets Proven ability to establish the critical path in the most complex client situations and able to manage to it in order to meet deadlines Proactive in working and resolving conflicts among team members Able to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunities Proficient in coaching others
Knowledge, Experience And/Or Education Requirements
Bachelor’s degree preferred but not required In lieu of Bachelor’s degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field 2+ years of project management experience managing multifaceted projects and teams, including on-site and virtual management. Previous benefits administration and client consulting experience Advanced knowledge of benefits business, including products and services, operations, and delivery Knowledge of general system environment and process flow Regulatory and legislative knowledge in aligned service area (Health & Welfare) Basic knowledge of overall financial management Understanding of benefits outsourcing systems and application platform Excellent knowledge of project management tools and techniques, following best practice to initiate, take responsibility for, and achieve defined project outcomes Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered
Other Requirements
Ability to travel on as needed basis (up to 10%) Must be available outside of core business hours on as needed basis
Empyrean is an Equal Opportunity Employer: including disability and veterans Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Human Resources Services Referrals increase your chances of interviewing at Empyrean by 2x Sign in to set job alerts for “Client Services Manager” roles.
Client Relations and Development Manager- 3255820
Houston, TX $90,000.00-$100,000.00 2 weeks ago Houston, TX $87,000.00-$169,000.00 2 days ago Houston, TX $57,435.00-$95,550.00 4 weeks ago Houston, TX $57,435.00-$95,550.00 4 weeks ago Houston, TX $70,000.00-$80,000.00 1 month ago Missouri City, TX $50,000.00-$80,000.00 2 years ago Houston, TX $45,000.00-$50,000.00 2 weeks ago Staff Product Manager, Consumer Account Management
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr