Konecranes
Inside Sales Representative, Port Solutions - Savannah, GA
Konecranes, Savannah, Georgia, United States, 31441
Overview
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Inside Sales Representative, Port Solutions - Savannah, GA
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Konecranes . Responsibilities
Participate in Customer Contact Center Team which may include after hours support. Collect required data to effectively handle the customer’s request. Create quotes using the intranet and parts manuals as trained. Assemble quotations, follow up with prospects, pursue and receive orders. Highly motivated to achieve booking targets. Follow up on all unclosed quotes (with a keen focus on quotes over $10K) with phone calls to the customer, adding notes in the CRM with pertinent information to help close the sale, or gain an understanding as to what can be done differently if the sale was lost. Initiate contact with customers where their business with us has decreased, stopped, or not yet been initiated. Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support is provided. Proactively engage customers with Konecranes’ full offering of service products. Responsible for executing growth action plans to achieve Konecranes sales targets and initiatives. Manage customer complaints with a positive result. Other duties as assigned by Team Leader. After-hours and On Call Responsibility 5% Travel Requirement Qualifications
EDUCATION:
4 Year College Degree Required or equivalent experience. Knowledge of customer service and inside sales principles preferred. EXPERIENCE : Qualified candidates should have at least 5 years of inside technical sales experience. OTHER REQUIREMENTS: PC proficiency including CRM, Outlook, Microsoft Word and Excel Ability to multi-task large volumes of inquiries by phone, fax and email Ability to multitask between multiple computer screens and programs Proficient typing skills Knowledge of SAP or equivalent business systems Excellent organizational and problem-solving skills Positive attitude and true willingness to help our customers KCN Benefits
What we offer: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more! Sick Leave:
5 days of Sick Leave per year. Pro-rated the first year after 90 days of service Holidays:
10 paid holidays per year Vacation:
2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks. Equal Opportunity
Konecranes moves what matters. Konecranes is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category. Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
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Join to apply for the
Inside Sales Representative, Port Solutions - Savannah, GA
role at
Konecranes . Responsibilities
Participate in Customer Contact Center Team which may include after hours support. Collect required data to effectively handle the customer’s request. Create quotes using the intranet and parts manuals as trained. Assemble quotations, follow up with prospects, pursue and receive orders. Highly motivated to achieve booking targets. Follow up on all unclosed quotes (with a keen focus on quotes over $10K) with phone calls to the customer, adding notes in the CRM with pertinent information to help close the sale, or gain an understanding as to what can be done differently if the sale was lost. Initiate contact with customers where their business with us has decreased, stopped, or not yet been initiated. Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support is provided. Proactively engage customers with Konecranes’ full offering of service products. Responsible for executing growth action plans to achieve Konecranes sales targets and initiatives. Manage customer complaints with a positive result. Other duties as assigned by Team Leader. After-hours and On Call Responsibility 5% Travel Requirement Qualifications
EDUCATION:
4 Year College Degree Required or equivalent experience. Knowledge of customer service and inside sales principles preferred. EXPERIENCE : Qualified candidates should have at least 5 years of inside technical sales experience. OTHER REQUIREMENTS: PC proficiency including CRM, Outlook, Microsoft Word and Excel Ability to multi-task large volumes of inquiries by phone, fax and email Ability to multitask between multiple computer screens and programs Proficient typing skills Knowledge of SAP or equivalent business systems Excellent organizational and problem-solving skills Positive attitude and true willingness to help our customers KCN Benefits
What we offer: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more! Sick Leave:
5 days of Sick Leave per year. Pro-rated the first year after 90 days of service Holidays:
10 paid holidays per year Vacation:
2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks. Equal Opportunity
Konecranes moves what matters. Konecranes is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category. Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
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