Wilson Farm, Inc.
Bakery Sales Associate/Order Specialist
Wilson Farm, Inc., Lexington, Massachusetts, United States, 02173
Overview
Wilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience. Wilson Farm is hiring a
Bakery Sales Associate/Order Specialist
to join our Bakery Department. This is a full-time position starting at $18/hour. Responsibilities
Create a welcoming and positive customer experience Advise customers on item selection; provide accurate information about products, pricing and availability and offer advice Take specialty orders from customers face-to-face, over the phone, or online; obtain customer details and billing information; work with the Bakery Manager and Production Manager to price orders appropriately; process customer payments; enter the orders correctly; efficiently convey orders to the Bakery Production Manager and staff, or to other Department heads and staff; and coordinate with various team members to ensure orders are filled Keep customers informed about the order process and make follow-up calls as needed Resolve customer complaints involving management as necessary Set up bakery products and be ready for store openings/closings Assist customers both in person and by phone with questions and selecting products Stocking and replenishing shelves with appropriate products as needed General clean up, organizing of bakery area to maintain neat appearance “Writing" on some standard cakes - we will teach you! Other related tasks as assigned by department Manager and Assistant Manager Qualifications
Outstanding customer service skills, excellent work ethic Enthusiastic, outgoing personality; positive attitude Reliable/punctual - reliable transportation Excellent communications skills - answering the phone and in person Must be at least 18 years of age to hold this position Work Schedule
Full-time (45-50 hours/week). Schedule will be a “closing” schedule on weekdays and weekend days Holiday periods will require more hours and flexibility in schedule (which is greatly appreciated) to meet business needs Physical requirements
Standing/bending/reaching for periods of time Up/down stairs; in/out of coolers to access products for store retail floor Must be able to frequently lift/move approx. 30+lb racks of baked good products Benefits
Competitive wages commensurate with experience. Health and Dental insurance with generous premium contribution by Wilson Farm 401 (k) plan with employer match 25% employee discount Friendly, customer-driven environment Paid time off Wilson Farm, Inc. is an E/O/E.
#J-18808-Ljbffr
Wilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience. Wilson Farm is hiring a
Bakery Sales Associate/Order Specialist
to join our Bakery Department. This is a full-time position starting at $18/hour. Responsibilities
Create a welcoming and positive customer experience Advise customers on item selection; provide accurate information about products, pricing and availability and offer advice Take specialty orders from customers face-to-face, over the phone, or online; obtain customer details and billing information; work with the Bakery Manager and Production Manager to price orders appropriately; process customer payments; enter the orders correctly; efficiently convey orders to the Bakery Production Manager and staff, or to other Department heads and staff; and coordinate with various team members to ensure orders are filled Keep customers informed about the order process and make follow-up calls as needed Resolve customer complaints involving management as necessary Set up bakery products and be ready for store openings/closings Assist customers both in person and by phone with questions and selecting products Stocking and replenishing shelves with appropriate products as needed General clean up, organizing of bakery area to maintain neat appearance “Writing" on some standard cakes - we will teach you! Other related tasks as assigned by department Manager and Assistant Manager Qualifications
Outstanding customer service skills, excellent work ethic Enthusiastic, outgoing personality; positive attitude Reliable/punctual - reliable transportation Excellent communications skills - answering the phone and in person Must be at least 18 years of age to hold this position Work Schedule
Full-time (45-50 hours/week). Schedule will be a “closing” schedule on weekdays and weekend days Holiday periods will require more hours and flexibility in schedule (which is greatly appreciated) to meet business needs Physical requirements
Standing/bending/reaching for periods of time Up/down stairs; in/out of coolers to access products for store retail floor Must be able to frequently lift/move approx. 30+lb racks of baked good products Benefits
Competitive wages commensurate with experience. Health and Dental insurance with generous premium contribution by Wilson Farm 401 (k) plan with employer match 25% employee discount Friendly, customer-driven environment Paid time off Wilson Farm, Inc. is an E/O/E.
#J-18808-Ljbffr