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Airlite Plastics Co.

Inside Sales Account Manager

Airlite Plastics Co., Statesville, North Carolina, United States, 28625

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Airlite Plastics is a premier, privately held, family‑owned manufacturer headquartered in Omaha, Nebraska. Our family style and personal culture is what makes Airlite an amazing place to grow and build a successful career. Airlite’s company values of unquestionable integrity and respect and appreciation for each other are at the core of our success! These values set a strong foundation to build on where we can ‘wow’ our customers with innovative products and sustainable solutions and continuously improve our processes and efficiencies.

Our product lines include rigid plastic containers and lids for food packaging and cosmetics, dry powder scoops, plastic drink cups, shipping containers, industrial strength insulated concrete forms (ICF) and sustainable permeable paving systems. As pioneers in our industry, focused on sustainable solutions, we strive to provide our customers with top‑n​ock service and quality, which aligns with our award‑winning products.

How would you contribute? This role is a contributing member of our Airlite - KODIAKOOLER team, located in Statesville NC. As an Inside Sales Manager you are a key to continued growth and success of Airlite. This role is responsible for serving as the first point of customer contact for the business. This includes receiving information for customer inquiries received via the company website, email, phone and through the sales team and responding appropriately. This role will also qualify customer leads and pursue inside sales opportunities for the team.

Manage the inside sales function for the business and serve as the first point of contact for customer inquiries.

Manage assigned sales accounts.

Establish and maintain the sales database for the assigned business unit.

Establish and maintain Inside Sales KPI’s and metrics.

Respond to inquiries, communicate price quotes/discounts, customer sample requests, delivery information, product information etc.

Process necessary paperwork, verify customer credit and communicate as necessary with accounting teams.

Qualify customer leads and complete a seamless handoff to the appropriate person.

Work closely with all members of the team, both internal and external, to ensure timely and efficient communication related to customer sales and orders.

Work with the team to ensure product information sheets are accurate; distribute the appropriate marketing materials as needed.

Collaborate with leadership to ensure price lists are maintained and updated.

Ensure deadlines are met in support of customer and business needs.

Apply customer focus to daily operations.

Utilize integrity and professionalism in all daily operations.

Utilize company software, enter and ensure data integrity with all transactions.

Maintain safety standards.

Maintain company standards and policies.

Other duties as assigned.

Do you have what it takes? Airlite Plastics is a versatile employer; complacency is not one of our strengths! We work hard each day to ensure that equipment efficiency and customer satisfaction never leave our line of sight. Successful candidates for the role will possess the following:

Qualifications, Knowledge, Skills Abilities Required:

Minimum of five (5) years inside sales experience required.

Must possess superior communication skills, both oral and written.

Proficient in Microsoft Office suite of products.

Capability to solve complex problems, utilizing critical thinking and decision‑making skills.

Ability to apply mathematical and sales logic to pricing.

Superior organizational skills and the ability to assemble resources needed to orchestrate projects/activities and accomplish goals.

Excellent verbal and written communications skills.

Outstanding presentation and facilitation skills.

Excellent interpersonal skills and sales approach; tactful in dealing with people at all levels.

Strong sense of urgency, self‑motivated and positive.

Flexible and adaptable; able to work in ambiguous situations.

Ability to actively lead change initiatives.

Maintain the utmost level of confidentiality in dealing with sensitive information.

Detail oriented, with the ability to multi‑task in a fast‑paced environment.

Our Core Values Drive Us!

Do you conduct yourself with unquestionable integrity?

Do you demonstrate respect and appreciation for those around you?

Are you innovative and strive to challenge the status quo?

Do you strive for continuous improvement and to deliver the “wow” factor?

Do you care about environmentally sustainable solutions?

Do you take meaning and pride in a job well done?

What’s in it for you?

Health, dental and vision insurance

Company paid short term disability

Generous Time Off

Annual company activities

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Plastics Manufacturing

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