SmithRx
Overview
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by technology, cost saving tools, and customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that resonates with clients across the country. We value mission-driven and collaborative culture and are guided by our company values: Integrity:
Our purpose guides our actions and ethical leadership to create the new. Courage:
We face challenges with grit and resilience, balance autonomy with empathy, and continually move forward. Together:
Our success comes from partnerships and teamwork; we operate as one. Job Summary
The Customer Success Team helps SmithRx’s clients derive the full value of our PBM services. We build and manage relationships with clients’ operational leadership, communicate the value of our services in the context of their business goals, and pursue actions to retain high-performing, satisfied customers. We identify risks to client satisfaction and collaborate across product and operational lines to resolve issues and advocate for our clients. As an Account Coordinator, you will ensure post-sale success and satisfaction of SmithRx customers, bring industry and product knowledge, and support the Account Management team in serving your client’s operational leadership. You begin involvement with your client at implementation kick-off and support the development and maintenance of the client success plan. What you will do
Act as a designated support resource for assigned Account Managers Complete reporting and data requirements based on client and team needs Troubleshoot escalated items related to claims, eligibility, and general account maintenance Complete data audit requests Support ad-hoc projects assigned by leaders Collaborate with cross-functional internal teams for client issue resolution Engage to creatively and appropriately find solutions to client and team needs What you will bring to SmithRx
1-2+ years operational or customer service/support experience in the PBM or health care industries Microsoft Office experience: strong with Excel, Word, PowerPoint Ability to effectively manage several tasks and competing priorities Ability to communicate and articulate complex data and member scenarios effectively Strong attention to detail Self-starter and self-motivator Positive, growth mindset Ability to work well with cross-functional teams and clients Ability to handle and work with ambiguous instructions What SmithRx Offers You
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance 12 Paid Holidays Paid Parental Leave Benefits 401(k) Retirement Savings Program Short-Term and Long-Term Disability Employee Assistance Program (EAP) Professional Development and Training Opportunities Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary and will not be considered in the hiring process. Any information you provide will be confidential. As set forth in SmithRx’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Public burden statement: This survey should take about 5 minutes to complete.
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SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by technology, cost saving tools, and customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that resonates with clients across the country. We value mission-driven and collaborative culture and are guided by our company values: Integrity:
Our purpose guides our actions and ethical leadership to create the new. Courage:
We face challenges with grit and resilience, balance autonomy with empathy, and continually move forward. Together:
Our success comes from partnerships and teamwork; we operate as one. Job Summary
The Customer Success Team helps SmithRx’s clients derive the full value of our PBM services. We build and manage relationships with clients’ operational leadership, communicate the value of our services in the context of their business goals, and pursue actions to retain high-performing, satisfied customers. We identify risks to client satisfaction and collaborate across product and operational lines to resolve issues and advocate for our clients. As an Account Coordinator, you will ensure post-sale success and satisfaction of SmithRx customers, bring industry and product knowledge, and support the Account Management team in serving your client’s operational leadership. You begin involvement with your client at implementation kick-off and support the development and maintenance of the client success plan. What you will do
Act as a designated support resource for assigned Account Managers Complete reporting and data requirements based on client and team needs Troubleshoot escalated items related to claims, eligibility, and general account maintenance Complete data audit requests Support ad-hoc projects assigned by leaders Collaborate with cross-functional internal teams for client issue resolution Engage to creatively and appropriately find solutions to client and team needs What you will bring to SmithRx
1-2+ years operational or customer service/support experience in the PBM or health care industries Microsoft Office experience: strong with Excel, Word, PowerPoint Ability to effectively manage several tasks and competing priorities Ability to communicate and articulate complex data and member scenarios effectively Strong attention to detail Self-starter and self-motivator Positive, growth mindset Ability to work well with cross-functional teams and clients Ability to handle and work with ambiguous instructions What SmithRx Offers You
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance 12 Paid Holidays Paid Parental Leave Benefits 401(k) Retirement Savings Program Short-Term and Long-Term Disability Employee Assistance Program (EAP) Professional Development and Training Opportunities Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary and will not be considered in the hiring process. Any information you provide will be confidential. As set forth in SmithRx’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Public burden statement: This survey should take about 5 minutes to complete.
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