TK Elevator
Account Manager- Service/Repair (West Palm Beach)
TK Elevator, West Palm Beach, Florida, United States, 33412
Account Manager – Service/Repair
Location: West Palm Beach, FL
Responsibilities
Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory to develop ongoing relationships and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
Develops capital plans for customers to address short- and long-term building needs.
Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.
Qualifications
Bachelor’s degree required.
Minimum 1 year of business-to-business sales experience is required.
Strong attention to detail with proactive follow-up skills.
Demonstrated success in a fast-paced environment.
Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues.
Excellent time management, organizational, and presentation skills.
Salesforce experience. (preferred)
Ability to read and interpret architectural and/or blueprint/drawings. (preferred)
Benefits
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
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Responsibilities
Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory to develop ongoing relationships and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
Develops capital plans for customers to address short- and long-term building needs.
Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.
Qualifications
Bachelor’s degree required.
Minimum 1 year of business-to-business sales experience is required.
Strong attention to detail with proactive follow-up skills.
Demonstrated success in a fast-paced environment.
Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues.
Excellent time management, organizational, and presentation skills.
Salesforce experience. (preferred)
Ability to read and interpret architectural and/or blueprint/drawings. (preferred)
Benefits
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
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