Lowe's
Your Impact at Lowe's
As a Customer Service Associate, you combine top‑notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.
How We Support You Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules.
Health insurance options
Tuition assistance program
Company‑matching 401(k) and optional Employee Stock Purchase Program
10% Associate Discount
Track to the Trades program
Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met.
Key Responsibilities
Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
Assist customers with locating and handling merchandise.
Down‑stock merchandise by looking for empty areas on shelves and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Train cross‑functionally in other areas of the store to help deliver the best customer service.
Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
Guide customers through shopping or checkout.
Complete other duties as assigned.
Minimum Qualifications
6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
6 months of experience using common retail technology, such as smartphones and tablets.
Reading, writing, and performing basic arithmetic (addition and subtraction).
Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Minimally lift 25 lbs unassisted or over 25 lbs with or without an accommodation.
Preferred Qualifications
6 months of retail and/or customer service experience.
Bi‑lingual skills.
Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates.
Pay Range: $15.50 - $16.75 per hour.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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How We Support You Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules.
Health insurance options
Tuition assistance program
Company‑matching 401(k) and optional Employee Stock Purchase Program
10% Associate Discount
Track to the Trades program
Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met.
Key Responsibilities
Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
Assist customers with locating and handling merchandise.
Down‑stock merchandise by looking for empty areas on shelves and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Train cross‑functionally in other areas of the store to help deliver the best customer service.
Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
Guide customers through shopping or checkout.
Complete other duties as assigned.
Minimum Qualifications
6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
6 months of experience using common retail technology, such as smartphones and tablets.
Reading, writing, and performing basic arithmetic (addition and subtraction).
Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Minimally lift 25 lbs unassisted or over 25 lbs with or without an accommodation.
Preferred Qualifications
6 months of retail and/or customer service experience.
Bi‑lingual skills.
Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates.
Pay Range: $15.50 - $16.75 per hour.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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