Service Sales Representative

Cogswell Sprinkler is a leading provider of fire protection solutions in the New England area. Since our founding in 1982, we have been dedicated to the design, installation, maintenance, and inspection of top-tier fire sprinkler systems. Our commitment to safety and quality has earned us a reputation for excellence in the industry. We are looking for motivated individuals to join our talented team and help us continue to protect lives and properties with cutting-edge fire protection technologies and services. Be a part of a company that values innovation, craftsmanship, and client satisfaction. Due to continued growth, we are looking to add a Service Sales Rep to our team in Worcester, MA. As a Service Sales Representative, your primary responsibility will be to drive sales and revenue growth by promoting and selling service solutions to both existing and prospective clients. You will be tasked with identifying customer needs, presenting suitable service offerings, and closing sales deals to meet or exceed sales targets. Your role will involve building and maintaining strong customer relationships, understanding market trends, and collaborating with internal teams to ensure customer satisfaction and retention. RESPONSIBILITIES: Assists in obtaining information needed for each job such as Purchase Order numbers, tax-exempt form, insurance certificates, deficiency information, and certified payroll information. Assists in the scheduling of inspections (monthly/quarterly/annually) per the contract with the customer and the Companies inspectors to ensure compliance with state and local codes and the customer’s contract. Assists in the scheduling of service work based on quotes signed. Collects inspection reports from the inspectors in a timely manner and ensures the correct reports are received per job order prior to billing; checks for deficiencies and quotes as necessary. Scans and uploads documents to the online document storage system to include invoices, purchase orders, contracts, and other information needed based on the customer. Follows up with customers on deficiencies quoted. Books and creates jobs for inspections and service calls within the system; invoices after the job is complete per the company policies and procedures. Assists with the invoicing of customers, follow-up for collections of customers for the inspection department. Responsible for customer and vendor relations. Other duties as assigned by manager. QUALIFICATIONS/EDUCATION/EXPERIENCE REQUIREMENTS: High School Diploma/GED with Associate Degree preferred. Experience in an administrative setting or equivalent combination of education and experience is a plus, but not necessary. Notary public a plus. Good oral, written, telephone, and customer service skills. Good time management, organizational, and interpersonal skills. Ability to assist both internal and external customers. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to read, analyze, and interpret general business procedures and regulations. Moderate to advanced computer skills, with advanced proficiency in Excel. CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver’s license. PHYSICAL DEMANDS and WORK ENVIRONMENT: Mostly sedentary role with the need to move about the office to copy, scan, fax, and file. Requires working on computers and phones consistently throughout the day. Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate based on any legally protected status or characteristic. Minority/Female/Disability/Veteran. DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most." Equal Opportunity Employer, including disabled and veterans.

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