The NOW
Experience Guide (Front Desk Sales Associate)
The NOW, Roseville, California, United States, 95678
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Job Summary
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. Responsibilities
Provide top-level service for guests and team members. Warmly greet and check in guests. Actively drive enhancement, membership, and gift card sales by educating guests about our services, memberships, and retail offerings. Accurately and effectively book, edit, and cancel massage appointments. Open/close the boutique each day according to standard operating procedures. Resolve guest issues. Ensure guest areas are maintained to standard. Maintain a positive attitude and contribute toward a healthy & happy workplace. Collaborate with the leadership team to ensure best practices and foster innovation. Qualifications
Sales and service-related experience required. Ability to be efficient and detail-oriented in a fast-paced environment. Must have enthusiasm and possess excellent guest service skills. Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW Enjoy working with people and possess a friendly and outgoing personality. Possesses problem-solving and troubleshooting skills. Must be a team player. Benefits
A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compensation + generous commissions Bonus based on performance Competitive salary Opportunity for advancement Schedule / Hours
Ability to work flexible hours, including evenings, weekends, holidays Please list your hours of operations and shift hours Job Details
Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Wellness and Fitness Services Company Overview
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com. Company Purpose / Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW. We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.
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The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. Responsibilities
Provide top-level service for guests and team members. Warmly greet and check in guests. Actively drive enhancement, membership, and gift card sales by educating guests about our services, memberships, and retail offerings. Accurately and effectively book, edit, and cancel massage appointments. Open/close the boutique each day according to standard operating procedures. Resolve guest issues. Ensure guest areas are maintained to standard. Maintain a positive attitude and contribute toward a healthy & happy workplace. Collaborate with the leadership team to ensure best practices and foster innovation. Qualifications
Sales and service-related experience required. Ability to be efficient and detail-oriented in a fast-paced environment. Must have enthusiasm and possess excellent guest service skills. Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW Enjoy working with people and possess a friendly and outgoing personality. Possesses problem-solving and troubleshooting skills. Must be a team player. Benefits
A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compensation + generous commissions Bonus based on performance Competitive salary Opportunity for advancement Schedule / Hours
Ability to work flexible hours, including evenings, weekends, holidays Please list your hours of operations and shift hours Job Details
Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Wellness and Fitness Services Company Overview
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com. Company Purpose / Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW. We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.
#J-18808-Ljbffr