San Joaquin Valley College
Enrollment Services Associate
San Joaquin Valley College, Temecula, California, United States, 92591
Overview
The Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service. Compensation:
The starting pay range for this position is $25.00-$29.00 per hour. The Enrollment Services Associate will promptly schedule and conduct interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment. The Enrollment Services Associate will follow up with both interviewed and enrolled students through to matriculation. This role works primarily with students interested in one of San Joaquin Valley College’s core or linear programs, which may start every 5 to 16 weeks and can include onsite, blended, and fully online certificate and degree programs, as well as degree completion programs.
Essential Duties And Responsibilities
Ensures compliance in all recruiting activities, adheres to all laws and regulations governing student recruitment activities, and upholds Carrington College's conduct and ethics expectations. Conducts a high volume of outbound telephone calls and interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment. Meet or exceed all performance metrics and individual production goals. Manages workflows to ensure regular, active outreach and follow-up with prospective students interested in interviewing, those who have already interviewed, and enrolled students through to matriculation. Must learn detailed information regarding all campus program offerings to ensure that only accurate information is communicated. Utilize resources and subject matter experts as appropriate. Partners daily with the Student Finance team and with each interviewed student to provide them with the necessary information to make an informed decision regarding enrollment and to provide clear communications regarding next steps. After each contact with prospective and enrolled students, update the Student Information System with detailed notes. Exhibits a sense of urgency to follow the application process and assists students with navigating the enrollment processes related to timelines and the collection of information and documents required before starting classes. Is prepared for and participates effectively in student review meetings. Networks to develop professional relationships to generate relationship inquiries and referrals. Provides accurate and timely enrollment forecasts. Is open to and acts upon feedback and coaching. Takes initiative and is skilled in self-management, demonstrating effective analytical, problem-solving, multi-tasking, and time management skills. Uses enrollment services tools and data from the student information system and from student review meetings to balance the need to conduct additional interviews and the need to follow up with those who have interviewed and those already enrolled to meet or exceed individual goals. Works effectively in a team environment, supporting overall campus goals and objectives. Maintains effective communications with all departments of the College. Engages with the entire College Campus community, cross-departmental meetings, events and activities as appropriate. Completes other duties as assigned. Supervisory Responsibilities
This position does not have direct supervisory responsibilities. Competencies
Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk. Analytical Thinking – Synthesizes complex or diverse information to identify trends and develops proactive solutions to minimize risks to the business. Conflict Resolution – Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties informed of the status. Professional Development – Commits to professional development and personal development to stay current in the field. Language Skills – Strong verbal and written communication skills; ability to build relationships and influence hiring decisions. Computer Skills – Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and customer relationship management solutions. Qualifications
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience
Bachelor degree preferred, Associate degree required. Minimum of 3 years of high-volume, fast-paced customer service experience. Prior Enrollment Services/Admissions or non-durable sales experience a plus. Superior organizational, problem-solving, multi-tasking, and time management skills. Excellent interpersonal, written, and oral communication skills are required. Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint; experience with customer relationship management solutions. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role requires sitting, using hands, reaching, talking, and hearing; occasional standing, climbing, balancing, stooping, kneeling, crouching, or crawling; and lifting up to 50 pounds on occasion. Work Environment
The work environment may include occasional exposure to wet and/or humid conditions and outside weather. The noise level is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applications with arrest or conviction records will be considered for employment. A background review is conducted as part of our standard hiring process, including education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Higher Education
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The Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service. Compensation:
The starting pay range for this position is $25.00-$29.00 per hour. The Enrollment Services Associate will promptly schedule and conduct interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment. The Enrollment Services Associate will follow up with both interviewed and enrolled students through to matriculation. This role works primarily with students interested in one of San Joaquin Valley College’s core or linear programs, which may start every 5 to 16 weeks and can include onsite, blended, and fully online certificate and degree programs, as well as degree completion programs.
Essential Duties And Responsibilities
Ensures compliance in all recruiting activities, adheres to all laws and regulations governing student recruitment activities, and upholds Carrington College's conduct and ethics expectations. Conducts a high volume of outbound telephone calls and interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment. Meet or exceed all performance metrics and individual production goals. Manages workflows to ensure regular, active outreach and follow-up with prospective students interested in interviewing, those who have already interviewed, and enrolled students through to matriculation. Must learn detailed information regarding all campus program offerings to ensure that only accurate information is communicated. Utilize resources and subject matter experts as appropriate. Partners daily with the Student Finance team and with each interviewed student to provide them with the necessary information to make an informed decision regarding enrollment and to provide clear communications regarding next steps. After each contact with prospective and enrolled students, update the Student Information System with detailed notes. Exhibits a sense of urgency to follow the application process and assists students with navigating the enrollment processes related to timelines and the collection of information and documents required before starting classes. Is prepared for and participates effectively in student review meetings. Networks to develop professional relationships to generate relationship inquiries and referrals. Provides accurate and timely enrollment forecasts. Is open to and acts upon feedback and coaching. Takes initiative and is skilled in self-management, demonstrating effective analytical, problem-solving, multi-tasking, and time management skills. Uses enrollment services tools and data from the student information system and from student review meetings to balance the need to conduct additional interviews and the need to follow up with those who have interviewed and those already enrolled to meet or exceed individual goals. Works effectively in a team environment, supporting overall campus goals and objectives. Maintains effective communications with all departments of the College. Engages with the entire College Campus community, cross-departmental meetings, events and activities as appropriate. Completes other duties as assigned. Supervisory Responsibilities
This position does not have direct supervisory responsibilities. Competencies
Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk. Analytical Thinking – Synthesizes complex or diverse information to identify trends and develops proactive solutions to minimize risks to the business. Conflict Resolution – Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties informed of the status. Professional Development – Commits to professional development and personal development to stay current in the field. Language Skills – Strong verbal and written communication skills; ability to build relationships and influence hiring decisions. Computer Skills – Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and customer relationship management solutions. Qualifications
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience
Bachelor degree preferred, Associate degree required. Minimum of 3 years of high-volume, fast-paced customer service experience. Prior Enrollment Services/Admissions or non-durable sales experience a plus. Superior organizational, problem-solving, multi-tasking, and time management skills. Excellent interpersonal, written, and oral communication skills are required. Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint; experience with customer relationship management solutions. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role requires sitting, using hands, reaching, talking, and hearing; occasional standing, climbing, balancing, stooping, kneeling, crouching, or crawling; and lifting up to 50 pounds on occasion. Work Environment
The work environment may include occasional exposure to wet and/or humid conditions and outside weather. The noise level is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applications with arrest or conviction records will be considered for employment. A background review is conducted as part of our standard hiring process, including education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Higher Education
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